LiamsBargains.co.uk review for DropShipping AI ‑ AppScenic

1 / 5

Sept. 29, 2024

So far I'm not impressed. After taking a the subscription and spending 5 days sorting out categorising items after importing 5000 items, I quickly receive my 1st order only to find it refunded due to being out of stock WTF! I have to let my customer down, which AppScenic won't give a crap about but not only that they credit your account and so you don't actually receive your money back. It turned out that my order was cancelled due to seller in the United Kingdom (GB-2022-1365) only selling to 'exclusive' resellers who don't like competition and so are contacting the seller requesting to cancel any orders that they receive!!! If you're in the UK I would avoid wasting your time importing products from this seller, which you can still do by the way, as your order will be cancelled and you'll have an upset customer of your own to deal with. Shame because all the decent stuff in the UK is with this seller. If they won't sell to resellers, then they SHOULD NOT BE ON THE PLATFORM and resellers shouldn't be allowed to import thousands of products at a time followed by days spent adjusting each item to fit their own website. Other orders have gone through fine. I DOWNGRADED this from 4* to 1* because this seller should not be on AppScenic.

Using app

Over 1 year

Total reviews

4

Average rating

2.3

Developer Reply

Hello, We sincerely apologize for the inconvenience caused by the cancellation of your order. We understand how frustrating it must be, especially after investing time in preparing your store. Rest assured, we take situations like this seriously and are committed to providing the best possible experience for our users. Upon receiving your feedback, we took immediate action to address the issue. As discussed during our live chat yesterday, the supplier changed their availability policy for certain products, resulting in the cancellation of your order. We apologize for any confusion this may have caused. Regarding the refund process, please be assured that the funds are automatically refunded to your wallet with us. You can withdraw the funds at any time by sending a request to [email protected]. We appreciate your understanding and patience as we work to resolve this matter promptly. If you have any further questions or concerns, please don't hesitate to reach out to our dedicated support team. Thank you for your continued support. Best regards, Customer Support Team AppScenic

DropShipping AI ‑ AppScenic for Shopify
DropShipping AI ‑ AppScenic
4.6 star
231 reviews

AppScenic - Smart AI Dropshipping | US/UK/EU | 1M+ Products

Developer
Shopify App Store