Kozy Korner review for DropShipping AI ‑ AppScenic
May 29, 2024
I signed up for the free trial. I uninstalled the app. I was charged $47 for my May 21st bill. I didnt sign up for the paid. It just automatically took it on my billing. You cannot reinstall app to use if you paid for it. Terrible customer service
Hello, We understand that you may be frustrated with your experience, and we apologize for any inconvenience. However, we want to assure you that we have a transparent policy regarding our free trial, subscriptions, and cancellations. During the 7-day free trial, you have the flexibility to cancel at any time without being charged. After the trial period ends, Shopify Billing will automatically initiate billing according to their own schedule, which is standard practice for all Shopify apps. Also, if you would like to cancel your subscription, you can easily do so from your account with us at https://retailer.appscenic.com/#my-subscription. Your subscription will be automatically cancelled at the end of the billing cycle. That's how most subscription-based companies work, and we don't see anything wrong with that. If you would still like to use our app for the month you've already paid for, please don't hesitate to contact our support team at [email protected]. We would be happy to provide you with a free 30-day trial coupon. Again, we apologize for any inconvenience this may have caused, and we wish you the best of luck with your business endeavours. Thank you for your understanding. Best regards, AppScenic Support Team
AppScenic - Smart AI Dropshipping | US/UK/EU | 1M+ Products