Conchel review for DropShipping AI ‑ AppScenic
June 11, 2024
They have to do a better job of vendor management. Over the course of two weeks, over 40 orders were not fulfilled, which caused me to cancel a lot of orders and impacted my relationship with a major retailer. They could not get the supplier to fulfill the orders in a timely manner and did not reimburse my monthly fee in good faith. I had to scramble to fulfill orders from other reliable vendors. When orders are cancelled they do not provide reason, just leaving you in the wind. Watch them closely. They DO NOT provide a turnkey solution; it is not passive; you have to work with them.
Hello, Thank you for sharing your feedback. We’re genuinely sorry to hear about the difficulties you experienced with unfulfilled orders. The supplier you mentioned did face an unexpected disruption due to a severe storm that caused their warehouse to close for several weeks. This situation was a force majeure event, completely beyond anyone’s control. As soon as we became aware of the issue, we promptly unpublished all products from that supplier and informed our users about the disruption. We sincerely apologize for any inconvenience this caused and understand how frustrating it must have been. As a software company, our role is to automate product and order syncing between suppliers and retailers, but we do not manage the inventory or warehouses ourselves. If there is anything else we can assist you with moving forward or if you have additional concerns, please don't hesitate to reach out to our support team at [email protected]. We value your partnership and hope to have the opportunity to work with you again under more favorable circumstances. Best regards, AppScenic Support Team
AppScenic - Smart AI Dropshipping | US/UK/EU | 1M+ Products