Aramex ‑ shipping app
The reviews are mixed but lean strongly negative. A small number of users say the app works well or works fine for their needs, and one reviewer notes it can be used successfully for order fulfillment. However, most feedback focuses on serious problems: the app often breaks or stops working, checkout rate calculation errors prevent use, and orders or shipment details disappear after labels are created. Several reviewers also mention missing features such as HS code support, bulk shipment creation, delivery status updates, and the ability to edit shipping details. Support is a major pain point, with multiple complaints about poor or nonexistent help, no live chat, unclear error messages, and a lack of responsiveness from the company. Overall, merchants seem frustrated by reliability issues, outdated functionality, and limited support, while the few positive comments suggest the app can work in some cases but needs significant improvement.
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Very poor support using this app. The links connecting to shopify keep breaking, there is very poor error messaging, and no way to figure out what to fix next. There is no live chat support or no one you can reach out to for solutions except try and try and try to the point of frustration. alternatively you can uninstall and re-install hoping that works but all to no avail - a lot of time waste with this Aramex Shopify App.
Most disappointed as the app does not prepare invoice with HS code, which is a requirement for ARAMEX. We ended up not using ARAMEX service nor the app. Hope this can be rectify soonest.
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