Aris Product Options, Variants
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5 Thank you, Elise. Your support has been excellent. You were patient, took the time to investigate the issue, involved your developer when needed, and stayed with the case until it was fully resolved. I really appreciate your help today. Thank you very much!
All my issues were solved quickly. Sam was very helpful and friendly. Overall, a very pleasant experience.
Once you get the hang of it and how it all works its Fantastic! I struggled to begin with but Judy from support answered every single question I had during live chat (and there was A LOT of questions) and we had my store running as it should be in no time!
Sam was incredibly helpful throughout the entire process. I needed assistance creating add-on options for my Shopify store, and Sam guided me step by step with patience and clear explanations. They were knowledgeable, responsive, and made everything much easier to understand. I'm very happy with the support I received and truly appreciate the excellent customer service. Thank you, Sam!
Great customer service from SAM!
I absolutely love this app! It works perfectly for adding customizable options to my products, and I received fantastic help from Sam. The support was amazing, and Sam was incredibly helpful and patient. I highly recommend this app to everyone!
Had some problems with the live preview of the product personalisation tool. Got a very quick reply from customer support who is now investigating it. so far I'm happy with the support and I'm 100% sure they'll be able to fix the problem.
To the Management of Arisify Global, Today, your support team caused one of the worst business experiences I have ever had. I have been communicating with your team since early this morning. For hours, I was repeatedly told, “Please wait a few more minutes.” That same sentence was repeated over and over while nothing meaningful was done to resolve the issue. I repeatedly explained the solution. I asked your team to simply increase my upload limit so I could restore my own store and solve the problem myself. Instead of listening, they ignored my requests and kept delaying me. As a direct result of your team’s actions, my Shopify store became unavailable to customers. My business was effectively shut down, my staff were unable to work properly, and my company suffered an estimated $10,000 USD in lost revenue in a single day. I currently live in Hanoi, Vietnam, and I spent my entire day trying to get your team to understand a very simple request. Instead of receiving competent technical assistance, I was met with endless delays, scripted replies, and false assurances that “someone is working on it.” This was not just poor customer support—it demonstrated a complete lack of urgency, professionalism, and accountability. Your team’s inability to resolve a straightforward issue caused serious financial damage to my company. I will be documenting this entire incident, including chat transcripts and timelines, and sharing it with Shopify, the Shopify App Review team, and other public platforms so that merchants can understand the risks of relying on your application. No merchant should ever experience what I experienced today. I expect this matter to be escalated to senior management immediately and for someone with real decision-making authority to contact me without further delay.
Hi Jewelry Handcrafts, We are sincerely sorry for the disruption and frustration this situation caused. At the same time, we would like to clarify several important points based on our support records and the actions taken by our team. 1/ Your request required changes to the system-level import limit and making adjustments to the app’s workflow. The original limit was put in place to protect the stability and accuracy of merchant data during large imports. Changing this limit and the related workflow without proper review could create risks not only for your store, but also for the wider system. Our team therefore was required to assess the technical impact, escalate the request through the appropriate process, and follow our risk-management protocol before applying changes in production. 2/ The original file contained 1,024 option sets and more than 63,000 rows of data, making this a large and high-risk data operation that required careful processing. While we fully understood the urgency and your repeated request for an immediate production change, making an untested system-level adjustment under time pressure could have caused further duplication, data corruption, or broader service disruption. Acting cautiously was necessary to protect both your store and the stability of the system. For large-scale data operations of this nature, we strongly recommend using a staging environment whenever possible. This allows changes to be validated thoroughly before they are introduced to a live storefront. 3/ We also want to be clear that your case was never ignored. It was escalated to the highest level of our support and management team shortly after it was reported. When you contacted our hotline, a manager called you directly to understand the situation, address your concerns, and coordinate the next steps. Within 5 hours, we have processed the update as requested, enabling your team to proceed with the import independently. The case received our highest priority, with our support, technical, development, and management teams working continuously and dedicating the necessary resources to it. 4/ We have taken your feedback seriously and are improving the app's workflow to give merchants greater control over how option sets are handled, and prevent similar issue in the future. Our team remains available 24/7 and will continue providing full support to ensure your configuration remains stable and your data is handled safely. Best regards, Aris Management Team
Excellent support from Vivian and the Aris Support team! They were patient, knowledgeable, and stayed with me until the issue was fully resolved. I truly appreciate their dedication, quick responses, and outstanding customer service. Thank you for the excellent support!
Its best add on Option For Shopify , apart from that there support is quite cooperative if you are facing any issue just get in touch and they will do it for you . just loved it , highly recommended
Great and easy customization. Sam was able to help me out right away. Would recommend!
It's been a very useful app for our store with all the features we need. It also continuously improves. On top of that, they provide amazing customer service! Answered all my questions instantly. Special thanks to Vivian and Sam working late to help me!
This is a great app if you need to add lots of options to your products, and want them to look appealing. I have used them for colour swatches and charm options which show up really well. Their customer service is superb too. I recently had a little glitch on my website with the app so I messaged their customer support and Anne from the Aris team responded immediately and within 1/2 an hour it was fixed by the development team. I would highly recommend this app.
I was assisted by Sam and honestly I've never had such great service before. their extremely amazing
SAM and dev JAYDEN were amazing! Quick to answer and update development issues that needed to be worked on. 10/10 service!
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