Kitten Louise review for Art of Where ‑ Print on Demand
Sept. 8, 2020
BEWARE ART OF WHERE - THINK VERY CAREFULLY BEFORE USING THIS DREADFUL COMPANY! I wish I could give a zero rating, I don't even want to give it 1 star. Customer services is HORRIBLE - emails go unanswered for WEEKS. If you are lucky enough to get a reply it's weeks later and they don't even bother to answer all your questions (and you will have a LOT of questions because their website has nouseful info or tutorials and the "design lab" is a joke). The mockups are UGLY and the images generated are tiny with a grey background. I've wasted 3 months trying to get set up with this company because I'm forever waiting on customer service to reply to my questions. I set up an Etsy store as well and the integration just didn't work, what a waste of listing fees. The Shopify app integration stopped working too and it took a long time for them to fix. Art of Where please get your act together and stop taking orders until you get your customer service sorted out. Do you really think it's acceptable to run your business this way? To takes weeks to reply to simple questions? Shopify should ban you until you get your act together. Such a waste of my time and I was relieved to delete this app for good. Please also read other reviews about this app - many other people have the same issues as me too.
Hi Kitten, We do appreciate all the feedback about these issues. We do also apologize for any delays with our emails during the last few months, we did see a much larger number of emails than normal and we are now back at our regular response times. As for the integration issues, we try to fix these as soon as they come up and the team is always checking each system to make sure there are no forgotten problems. The issues are typically specific to one customer and the way they setup their store so our customer service tries to help as much as they can and then forward it to the developer team if they can't help any further. We are currently working on adding new guides on how to use each integration as well as other guides about different areas of our site in the coming months. We hope this will help with any issues future customers may have. We're sorry you had a bad experience with us and I will hope you will consider us again in the future. We will do our best to help you with your integrations if you do.
Drop ship printed products on demand. Leggings, scarves & more