Original Marmalade review for Art of Where ‑ Print on Demand
Nov. 3, 2020
I love the products from Art of Where. Everything I've added to my shop is TOP QUALITY. I tried accessory bags from other suppliers and they were garbage. These I can proudly offer - they match the quality of my brand and I LOVE that they are made in Canada. And the colours... everything so far has been exactly as I hoped they would be. I definitely recommend Art of Where as a partner if you are looking to build an above average brand! One critical feedback that I think is really important and the reason I am posting and why I am only giving three stars: the Art of Where app does NOT trigger a shipping notification to clients and my efforts to get some help with this has left me frustrated. Shopify says it's an AOW issue and the only help I received from AOW was that I have to send shipping notifications myself, but I have yet to figure out how to do that other than sending a personalized email to every single order, which is not realistic when you have multiple orders shipping every day. Developing the functionality to trigger the Shopify shipping notification would make this a 5-star rating. I'd love for the AOW app and Shopify to talk to each other more.
Thank you for your review! We're not sure currently as to why the shipping notifications aren't triggering on your store, since this is one of the features we did implement in our integration. Normally, the order is automatically marked as fulfilled and the tracking number is added at the same time. Our development team is currently looking into it for your store. In the meantime, you should be able to trigger a shipping notification email from the Order page on the Shopify admin instead of having to send a personalized email. You should be able to click Mark Fulfilled (if it's not fulfilled), followed by Add tracking (you can copy paste the tracking from our own shipping notification email that we send to you). I hope this helps and we will update you once we figure out what's happening with the tracking on your store.
Drop ship printed products on demand. Leggings, scarves & more