Put A Boog On It review for Art of Where ‑ Print on Demand

June 9, 2021

I really want to love AOW, becasue they offer some great alternative fabrics and products, which seem to be well made, however the service is very slow, and I've tried them out a few times, years before this 'virus' and it was the same then, so I really don't think the virus has had much impact on the lack of response times, manufacturing times or lack of templates etc. In the past it was always very slow and when things get reprinted there is no communication so you are just left to wonder and your customer has to just keep waiting. My main bugbear at the mo is the lack of templates, I recently made some duvet covers and used the file size they gave, no probs, then went to make the matching pillow cases and the file sizes they give don't match the item - I wasted a lot of time in trying to figure it out, contacted AOW and still not heard back from them.... still waiting I had to manually do a screen shot of the pillow case design area, put it into photoshop, blow it up and then crop my design to fit, not ideal and hard to ensure the placing of the design is correct. Most other POD's provide a template and if they don't and just give a file size like AOW then the size they give fits the item, I am unclear as to why AOW pillow cases give the wrong size entirely but it doesn't come across as very professional, combine that with the very slow making time and I'm unsure now if I can even use them as a supplier, which is such a shame, I really wanted to offer the cotton duvets and pillow cases! It's probably been 4-5 years since I first used them and at the time I felt like they should just get more staff to cope with the demand and add templates but here we are all these years later and still no templates and a very slow production time with zero detail about the order It's fine if your happy to wait for items to sell yourself but it's not ideal as a drop ship model becasue you will have to keep relaying to your own customer why they are having to wait so long, if you don't know the answer then what do you say? If AOW don't respond to emails for support and help within a day or so I would suggest more staff to improve that rather than expecting people to wait days and days and be happy about that, it doesn't really instill the trust we need for your company to be able to sell on our behalfs