Ruth Linda Morton Art review for Art of Where ‑ Print on Demand
Sept. 27, 2021
I love AOW's product quality and that they're Canadian. So much, in fact, that I moved my online shop from another platform to Shopify so that I could use the AOW integration. However, I can't give it 5 stars as there is still room for improvement. Shipping integration would be wonderful. Also, because I have both my own hand painted products and AOW printed products in my shop, there is some wonkiness, where an order without any AOW products will end up going to AOW for fulfillment. Also, for some reason, even though I've configured orders to get automatically fulfilled and AOW has my payment method, I still need to manually go in and click the button to pay. Which isn't the worst thing in the world - it just caused some delays when I was figuring it out.
Thank you for your review and feedback! We're always looking to improve our services and we'll definitely take your feedback into account. Regarding your non-AOW products, there are 2 ways you can manage this: - You can disable the "Import orders with unsynced items" in your Dashboard settings, and that should prevent any "not synced" items from being imported. You can tell which items are synced by going to the Products section of your Dashboard. If you disable this, your hand painted products should never get imported. The only downside is if you've created some products directly on your Shopify admin that you want to get fulfilled by AOW. You'd have to manually sync them from the AOW Dashboard. - The other option is you can "Ignore" a product from the Products section. When a product is marked as "Ignored", our system won't import order items of that product. That can take a bit longer, but you can select multiple products at the same time and use the "Actions" dropdown at the top to Ignore all the selected ones. As for orders not automatically going through, I believe there was a temporary issue with this a few weeks back that was resolved. If this is still happening for you, I suggest you email our customer service and we'll definitely look into that for you. I hope I could help you and thank you for working with us!
Drop ship printed products on demand. Leggings, scarves & more