Artshiney：Jewelry Dropshipping
Jewelry Dropshipping_ Custom jewelrySupply-Artshiney.com
Rating
3.3
feedback
7
chart
#2,676
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
0%
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Less than a month
43%
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Less than a year
43%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mostly positive, highlighting its functionality, user-friendliness, and performance in helping with jewelry product distribution. Users appreciate the ability to customize jewelry boxes and the high-quality jewelry collections offered. The customer service team at Artshiney Apps is praised for their timely and professional assistance, making the overall experience positive for e-commerce users. However, there is a negative review mentioning difficulties in downgrading the subscription and dissatisfaction with the customized jewelry box feature.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 15, 2024
ArtShiney is an absolute gem! From their impeccable customer service to their amazing product quality, I cannot recommend them highly enough. Their attention to detail shines through in every product and ArtShiney will exceed your expectations. With their extensive
June 7, 2024
Update: I have screenshots of ALL emails to Lucy, I even made and received an order, so I definitely was a customer. I'm appalled that this is how you reply to the complaints. The app has been deleted, and I will not be replying to any further messages from you, waste of my time. ---------------------- I had high hopes for the Artshiney app when integrating it into my Shopify store. However, my experience quickly turned sour due to several critical issues. Initially, I received responses to my queries while setting up products, but then they stopped responding altogether. Despite reaching out multiple times with important queries regarding payment management, I received no response. This left me in the dark about how payments are handled, with each order seemingly treated separately and paid for individually. The absence of Artshiney orders on the order page added another layer of complexity to the process. The product catalogue provided by Artshiney is very unclear. Many products had numerous variations, sometimes exceeding 10 options, yet the descriptions failed to clarify the differences. Many seemed identical, sometimes differing only in finish. This lack of clarity made it challenging to distinguish between similar items, forcing me to manually sift through them to avoid flooding my website with redundant listings. In light of these issues, I have decided to remove the Artshiney app from my Shopify store and discontinue any plans of using them as a supplier. The lack of responsiveness severely eroded my confidence in their services. For any business seeking reliability and support from their suppliers, I would advise looking elsewhere.
According to your feedback, we have done research and investigation. We have several doubts. Why do you give us such an untrue evaluation? 1. Our customer service team usually responds to merchant messages within 24 hours. We have verified that you have never contacted us or consulted us. If you have, please provide screenshots to prove it. 2. You just installed the APP but never registered an account, which means you have never used our app at all, but you came to give us a review. 3. Order payments in our app can be paid individually, and the order list also supports batch payments, but you said that we only support single payments. 4. We are an app focusing on jewelry production. The product catalog is very clear, including customized jewelry, necklaces, earrings, bracelets, foot ornaments, and rings. We have less than 10 product categories, but you said that we have more than 10. Have you really experienced our app? 5. There are still many doubts in your evaluation, so we will not list them one by one. So you are our competitor? Or because we do not use any of your services, so we give us such an untrue evaluation?
April 11, 2023
I'm happy to say that this application has become an important part of my e-commerce business. It gives me great functionality and performance. It's user-friendly, easy to use, helps me distribute my jewelry products easily, and offers the ability to customize one of the few jewelry boxes on the market I would like to thank the customer service team at Artshiney Apps. They always answered my questions in a timely and professional manner and helped me solve the problems I encountered. I highly recommend this application to other e-commerce users.
April 11, 2023
I'm looking for the right jewelry supply for our store, and as the head app for jewelry supply on the shopify app market, they were easily found by me. Their 18k gold collection jewelry and pearl collection jewelry, the quality and details are really amazing. It's an app dedicated to jewelry distribution, and the platform is excellent. They provide a convenient and efficient way for users to enter the industry and successfully sell high-quality jewelry. If you are looking for an app focused on jewelry distribution, I highly recommend you to try this platform. Because of their excellent service in every aspect, I am happy to take the time to give them a 5-star review
April 8, 2023
I installed the app, then I upgraded just to see what the "customized jewelry box" would look like with my logo, etc. I wasn't impressed, so tried to downgrade back to the free version. I looked everywhere, could not find anywhere to change my subscription. I reached out to support (via chat). I got a response via email a few hours later. It was step-by-step instructions on how to UNSUBSCRIBE from the app. So I did. Goodbye, Artshiney!
We have responded to your request for the cancellation of the details. We are not cheating, or being rude or disrespecting you. Your evaluation is very unfair to us. You give us such an unfair evaluation as soon as you download it. It is hard for us not to believe that it is a malicious attack on us by our competitors.
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