Rating
3.2
feedback
6
chart
#4,045
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
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Less than a month
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Less than a year
83%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App highlight both positive and negative aspects. On the positive side, users appreciate the app's effectiveness in removing backgrounds from images, with some calling it the best app for this purpose. Users find it incredibly useful, simple to use, and are looking forward to future updates such as bulk editing features. However, there are also negative experiences shared by some users. Issues with disappearing credits, crashes leading to lost progress, and difficulties in contacting customer service have been reported. Users have expressed frustration over the need to repurchase credits and the lack of responsiveness from the support team. Overall, while the app's functionality is praised, there are concerns regarding credit management, stability, and customer service.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Nov. 29, 2024
We bought 9000 credits and we've used no where close to that amount. From out of nowhere the credits disappeared whilst removing backgrounds, the tasks disappeared and the credits aren't even at 0, it's just a blank space. When we now try to remove backgrounds we get an error message saying we need to purchase more credits. It's not even possible to buy more credits since it's just a blank space. We've tried to get a hold of customer service through their email but with no response. This app needs to get developed more and the customer service needs to get better.
March 12, 2024
הרעיון נחמד אך לא הבנתי כמה קרדיטים בדיוק אני צריך בשביל 10,000 תמונות. איפה ההוראות?מחירים?משהו? אשמח לעזרה [email protected]
Nov. 28, 2023
I purchased 2000 credits and then plugin crashed and lost all progress….. Now I need to remove backgrounds again for 2000 products but don t want to pay again for credits, please help.
Thank you for taking the time to share your feedback. We appreciate it. and we are genuinely sorry that your experience with us didn't meet your expectations. We really value your business and We've re-added an additional 2,000 credits for you, please check the email. You can always email us at [email protected].
Nov. 19, 2023
The product worked after I got to another internet connection - it would be good to have the option to auto-save the work, because if you lose connection then you have to start over and those credit will be lost.
Thank you for taking the time to share your feedback. We appreciate it. and we are genuinely sorry that your experience with us didn't meet your expectations. We have located the problem and resolved it ASAP, and we will compensate you for all credits lost as a result. We really value your business and we've sent you an email and looking forward to your revert to make your experience better. You can always email us at [email protected]. Best, Nancy
July 30, 2023
Excellent app to remove background from Images. I tried many apps till date on shopify platform and also other similar apps which are not on app store but this is the best app to remove image background. I have not yet encountered single image till date where this app is not able to remove background perfectly. Wish it has feature to remove background in bulk but I am sure it will come soon. Highly recommended!
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