Asklo AI Assistant | FAQs, Q&A
The reviews for the Asklo app on Shopify are a mix of positive and negative experiences. On the positive side, many users praised the app for its helpful features, great customer service, and seamless integration process. Customers appreciated the AI-powered FAQs and Q&A that improved user experience and freed up support teams to focus on more complex issues. The support team, especially Danish, received high praise for being responsive, patient, and providing clear explanations. Users found the app user-friendly and effective in driving sales. On the negative side, some users mentioned high pricing as a drawback, making it difficult for them to continue using the app. Additionally, there were complaints about installation issues, with one user expressing frustration over having to complete the installation manually due to custom code on their store. The lack of timely and effective support in resolving installation problems left some customers feeling abandoned and led them to seek alternative apps.
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Had really high hopes for this app because the concept was honestly perfect for my store. Installation was advertised as simple with a one click setup, so I installed it expecting a smooth process. Instead, I immediately ran into errors and issues getting it to work properly on my website. I contacted support and waited around an hour before hearing back. They investigated and eventually told me the issue was caused by some custom code on my store, meaning their installer could not locate the correct snippet automatically. Fair enough, these things happen. The problem was what came next. I was then told I would need to complete the installation manually myself. They provided very comprehensive instructions, but for anyone who is not a developer they were extremely confusing and intimidating. I explained that I did not want to break anything on my live store and politely asked if they could help me with the manual installation process. The response was basically: sorry, because this requires manual work, it is your responsibility. Another support agent later joined the chat and said they would check with their team and get back to me. Then they instantly went offline and have now been offline for over 6 hours with no follow up at all. That was the most frustrating part. I did not expect free custom development, I just needed some guidance and reassurance installing their own app safely. Instead, I felt completely abandoned as a new customer. Honestly, it ended up being a blessing in disguise because I found another very similar app afterwards that actually helped me through the installation issues properly. The app idea itself is great, but the support experience completely ruined it for me.
good app, very helpful. however pricing is very high, could not use it longer.
The team has been super helpful with getting the app set up. It has been really interesting to see the questions people are asking about products so we can think about how to adjust our product pages and drive sales.
Super Service von Danish nach einigen Problemen bei Installation in neuem Theme! Funktioniert nun einwandfrei und wird in den nächsten getestet. Wirklich sehr gute Performance.
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