Vinyl Junkie UK review for Widgetic (Audio Players)

The app is good and does everything I need.... When its working properly... Problem is... The customer support is pretty poor... So the app has stopped working I have emailed support 4 times now and even got a Shopify Support person to email them as well... Not had a reply... not even to say they are aware of the problem and working on a fix.... NOTHING!!!! This has really caused me a BIG problem as had a new release coming out today... And now i have no audio player...