St. John & Dolly Smith's Pickles review for Currency Converter Bear
Nov. 18, 2020
I installed this app because I was impressed by all 5* reviews. At first it worked fine, A few days ago a friend in Kyiv wanted to browse my site so, for the first time in several weeks I decided to view the actual site, not the Shopify admin. I was horrified to discover that the converted price was 100 times the actual price. And to make matters worse, I have no idea how long this has been going on. I have emailed twice for support and I have had no response and not even an acknowledgement of my email. I will now be deleting the app and looking for a replacement.
Hi there, The issue was not caused by our app, but by the language selector running in your store. The languages widget is "translating" all of the price elements after they are converted, causing the price elements to inflate as it failed to detect the correct currency formatting. This information was shared by our tech team through multiple emails that we sent to your Shopify admin registered email address. You might want to check your inbox (and possibly your spam folder) to see our responses. I'm not sure when and how the languages app was added and messed up prices in the store that resulted in inflated prices as our Auto Currency app is running in your store since early July. We have a record of all other correspondences from our team on 18th and 16th of Nov if you want to revisit the technical information we shared regarding your specific setup. You can also follow up with our tech team directly: [email protected] We reply to all inquiries within 24h or less. Yes, even on weekends. I hope over 515 five star reviews will testify to the level of service we're delivering across all of our apps, whether they are paid or free to use. Jonathan.
