ruru baked review for JD Auto Schedule
July 13, 2021
It's a good app and does what I need it to do. However when trying to add tags to launch specific products on our shop, the scheduler will not work if I am also trying to edit those products at the same time as the scheduled add time. Basically when the scheduler is supposed to be doing anything I can't be in that product with unsaved changes. UPDATE: Customer service is great, they addressed this issue quickly. Seem like the app does work to add tags while editing, but it takes some time to process the information so the tags don't update until about 20-30 seconds after the set time (depending on the amount of products being edited).
Hello there, Thanks for the review and I'm really glad our app does what you need it to do! We've done a lot of testing around this and believe what has happened is just how Shopify works as standard and unfortunately there's not much our app or any other app can do about it. It's most likely that the scheduler was successful but because you might have clicked save to come out of Shopify's editor after it had run, the changes the scheduler made were overwritten. As you will know, we've tried contact you to try to get to the bottom of this and see if there's a way we can make this better for you and other merchants but we've not had a response from you for a few days now. Could you get back in touch at your earliest convenience so we can be sure what's happened please? Thank you! Jamie
