NALA'S Pet Closet review for autoBlogger | AI Blog Creation

2 / 5

Feb. 6, 2024

The app was decent for the time I used it but it it keeps charging me after I already uninstalled the app. It’s not even in my subscriptions list but it charged me anyway!!!! Beware of this!!!

Using app

About 2 months

Total reviews

1

Average rating

2.0

Developer Reply

Update (20th Feb 2024): Hello, and thank you for getting in touch. I'd like to provide a quick update for those who come across this review. Nala's Pet Closet promptly contacted our support (which we appreciate!), and upon investigation, we identified that the overcharge resulted from Shopify's occasional practice of billing at the start of a period (as outlined in their documentation). It's important to note that all autoBlogger billing is entirely managed by Shopify. Rest assured, we swiftly issued a full refund for the overcharged month. To the team at Nala's, if you find the time, please feel free to revise your review accordingly! Update (13 Feb 2024): Hello there! Just a friendly reminder to reach out to me via my support email if you need assistance with this matter. Shopify's subscription billing can be a bit tricky at times, but I can investigate it for you. I run this app as a passion project, so hate the idea it may have overcharged someone! Alternatively, they might automatically resolve any issues during your next billing period. I'm here to help, and I'll ensure everything gets sorted out promptly. Cheers! Hi, Thank you for your review! I'm sorry to hear about a potential overcharge. Please note that all autoBlogger payments and subscriptions are securely handled directly by Shopify. If there's an issue with the subscription cost, I'll gladly investigate and refund any extra charges. Simply email me the details, and I'll work with Shopify to sort it out. You can find my support email at the bottom of the app listing. I look forward to hearing from you. Cheers, Ollie | autoBlogger

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