Rating
4.0
feedback
3
chart
#10,314
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
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Less than a day
33%
-
Less than a month
0%
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Less than a year
33%
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More than a year
0%
Reviews Summary
Autochat is highly praised for its powerful features such as real-time visitor tracking, cart monitoring, and integration with external messaging channels like Facebook Messenger. Users have reported significant improvements in customer conversion rates and appreciate the convenience of having multiple functionalities in one app. The customer service is also highlighted as exceptional. However, some users have faced challenges with connecting the chat program to external platforms, leading to frustration and ultimately deciding to discontinue use. Overall, the app shows great potential but may require further enhancements in certain areas to improve user experience and ease of use.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Aug. 31, 2020
Autochat is so much more than just a live chat. It packages so many powerful features like being able to see who is on my store "right now", what they are doing, what their history is on my store, what's in their cart and so much more. This single feature itself has helped me convert so many customers which I am sure I would have lost otherwise. Before I started using Autochat, I had no idea when customers used to come to my store and just leave. I had analytics installed but how would that help if the customer has already left! Plus, there are so many other features which I didn't even try but I am sure will be useful to many - being able to connect external messaging channels like Facebook Messenger. I plan to set up a Chatbot too with their help. My advise to everybody would be to invest their time into this one app rather than using 5 different apps and struggle to make them all work together, keep up with the changes and so on. As it's a new app, it can use a bit of polishing. But it gets better every week and I am sure in next few weeks, it will be perfect. The app is free right now but I can see so much value already, I will be more than happy to pay once they start charging for it.
June 4, 2020
The concept of this app is very promising. I am very much looking forward to the installation again once some updates are made. I'm giving it 5 stars because the customer service is impeccable.
May 15, 2020
The options are amazing until it comes to connecting your chat program to a platform. At this point it was very difficult. Decided to leave.
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