Autochat ‑ Proactive Live Chat for Shopify

Autochat ‑ Proactive Live Chat

Proactive Messaging | Live Shopper Insights | 24x7 Support

Rating

4.0

feedback

3

Reviews

chart

#8,606

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    33%
  • Less than a day
    33%
  • Less than a month
    0%
  • Less than a year
    33%
  • More than a year
    0%

Reviews Summary

Autochat is highly praised for its powerful features such as real-time visitor tracking, cart monitoring, and integration with external messaging channels like Facebook Messenger. Users have reported significant improvements in customer conversion rates and appreciate the convenience of having multiple functionalities in one app. The customer service is also highlighted as exceptional. However, some users have faced challenges with connecting the chat program to external platforms, leading to frustration and ultimately deciding to discontinue use. Overall, the app shows great potential but may require further refinement in certain areas to enhance user experience and ease of use.

Highlights

Powerful features and real-time visitor tracking
Integration with external messaging channels
Customer service excellence
Challenges in connecting chat program to external platforms
Potential for further refinement and improvement

Rating Breakdown

  • 5
    67% (2 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    33% (1 ratings)
  • 1
    0% (0 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Aug. 31, 2020

Autochat is so much more than just a live chat. It packages so many powerful features like being able to see who is on my store "right now", what they are doing, what their history is on my store, what's in their cart and so much more. This single feature itself has helped me convert so many customers which I am sure I would have lost otherwise. Before I started using Autochat, I had no idea when customers used to come to my store and just leave. I had analytics installed but how would that help if the customer has already left! Plus, there are so many other features which I didn't even try but I am sure will be useful to many - being able to connect external messaging channels like Facebook Messenger. I plan to set up a Chatbot too with their help. My advise to everybody would be to invest their time into this one app rather than using 5 different apps and struggle to make them all work together, keep up with the changes and so on. As it's a new app, it can use a bit of polishing. But it gets better every week and I am sure in next few weeks, it will be perfect. The app is free right now but I can see so much value already, I will be more than happy to pay once they start charging for it.

Using app

10 months

Total reviews

1

Average rating

5.0

5 / 5 Share

June 4, 2020

The concept of this app is very promising. I am very much looking forward to the installation again once some updates are made. I'm giving it 5 stars because the customer service is impeccable.

Using app

About 19 hours

Total reviews

4

Average rating

5.0

2 / 5 Share

May 15, 2020

The options are amazing until it comes to connecting your chat program to a platform. At this point it was very difficult. Decided to leave.

Using app

40 minutes

Total reviews

1

Average rating

2.0

All reviews

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