Talon Email Automation
Schedule emails in response to customer actions.
Rating
4.1
feedback
17
chart
#6,124
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
6%
-
Less than a month
29%
-
Less than a year
24%
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More than a year
41%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback. Positive aspects include the app being simple to use, helpful in sending automated emails, and having prompt customer support. Users appreciate the ease of setting up emails and the ability to customize content. However, negative feedback revolves around issues with HTML functionality, spam folder placement, pricing discrepancies, and lack of user manual. Some users also faced challenges in contacting support and setting up the app effectively.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 9, 2022
Pretty simple and working app, I have a single problem in that I can't remove this sentence "If you'd like to stop receiving email like this, please click here." although it is not present in the html of my email! How can I contact support to find out how to solve this problem? Thanks
Nov. 26, 2019
Very useful app for us. Simple to use and works well. Only caveats are that because the mail sender is shared and there are spammers that likely over use it, more often than I'd like our emails get caught in spam folders as a result. Because of this a premium service with better delivery rates would be nice. Also, no biggie but app price says 7.95 and we've always been charged 9.99.
I appreciate your input on the app. For clarification to the readers, the price difference was that we have lowered our prices after the shop's subscription. The shop has now been switched to the newer cheaper price as does all new accounts. We also investigated the issue you were having seems to have been caused by emailing from and to the same address which can cause some wonkiness. We work hard to ensure deliverability of the emails we send. That's why we use industrial standards and we send email for ourselves from the same system our customers use. We're able to catch any spam use of the service before that can affect our reputation and, as such maintain a good enough reputation that our own emails reach shop owners every day. As most emails our customers send are transactional in nature, reputation isn't as much an issue as services that emphasize marketing email.
June 17, 2019
Okay, thanks for your response. I am still not able to find your email but you said to just add my website domain name to the sender email section? After that it should work correct?
I believe there has been some confusion. I responded to your query yesterday. It seems that you were trying to send email via your @aol.com email address which doesn't work with the app. You need your own domain name or it will confuse receiving email providers. Please check your spam folder if, for some reason, you did not receive my response. I'd love to help you further with this issue and if you're still not happy with the app, you can receive a refund.
March 4, 2019
Is there a user manual for this app? Any explanations anywhere as to how it is supposed to work? For example: Does it send email messages to 'customers' who registered for the newsletter but have not yet purchased anything? We've sent an online message enquiring about these things because we need help to set the app up, but have not heard anything from anyone nor received any support so far - so, we're not able to set it up!
The app is usually self explanatory though we're quick to offer support when something is not understood. We cannot always reply right away, though. Usually within 24 hours, you'll get a reply as was the case with you.
March 1, 2019
I got this app to send an email with a coupon code to new subscribers on my email list. This app is one of the only that does it in a simple easy to understand way.
Terrific that you were able to find the app useful for your needs. We like that it's simple to and want to keep it that way. Thanks for noticing. :)
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