Talon Email Automation
Schedule emails in response to customer actions.
Rating
4.2
feedback
6
chart
#9,439
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
33%
-
Less than a day
0%
-
Less than a month
33%
-
Less than a year
17%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, users appreciate the app's ease of use and effectiveness in sending targeted emails to customers. Some users found it helpful for sending coupon codes to new subscribers and requesting product reviews from customers. The simple dashboard and setup process were also praised by users. However, there are some drawbacks mentioned in the reviews. Users reported issues with emails getting caught in spam folders due to shared mail sender and problems with HTML functionality. Some users also expressed frustration with the lack of support and documentation for setting up the app.
Highlights
Review RSS Feed
All reviews
Nov. 26, 2019
Very useful app for us. Simple to use and works well. Only caveats are that because the mail sender is shared and there are spammers that likely over use it, more often than I'd like our emails get caught in spam folders as a result. Because of this a premium service with better delivery rates would be nice. Also, no biggie but app price says 7.95 and we've always been charged 9.99.
I appreciate your input on the app. For clarification to the readers, the price difference was that we have lowered our prices after the shop's subscription. The shop has now been switched to the newer cheaper price as does all new accounts. We also investigated the issue you were having seems to have been caused by emailing from and to the same address which can cause some wonkiness. We work hard to ensure deliverability of the emails we send. That's why we use industrial standards and we send email for ourselves from the same system our customers use. We're able to catch any spam use of the service before that can affect our reputation and, as such maintain a good enough reputation that our own emails reach shop owners every day. As most emails our customers send are transactional in nature, reputation isn't as much an issue as services that emphasize marketing email.
March 1, 2019
I got this app to send an email with a coupon code to new subscribers on my email list. This app is one of the only that does it in a simple easy to understand way.
Terrific that you were able to find the app useful for your needs. We like that it's simple to and want to keep it that way. Thanks for noticing. :)
Feb. 27, 2019
The HTML function on this app is not working properly. If you want to put your own HTML code in instead of using the native editor, it can drop most of your coding when you go back into edit the code. Devs were unable to resolve the issue.
Feb. 4, 2019
Using this App to send an email two weeks after our customers made a purchase, to ask them to leave us a review. Since we started using this App we got more product reviews, so does its job!
Feb. 1, 2019
Easy to set up - simple dashboard. Exactly what we needed - though I would have liked to be able to insert a logo or images without it causing a delay in delivery. Took a little finesse to design an email that had everything we needed and still delivered instantly.
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