Talon Email Automation for Shopify

Talon Email Automation

Schedule emails in response to customer actions.

View on App Store

Rating

3.7

feedback

7

Reviews

chart

#8,733

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    29%
  • Less than a day
    14%
  • Less than a month
    29%
  • Less than a year
    14%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify app are mixed, with both positive and negative feedback. Users appreciate the app for its simplicity and ease of use, especially in setting up email campaigns and sending automated messages. The app is praised for its effectiveness in increasing product reviews and customer engagement. However, there are concerns about email deliverability, with some users reporting that emails sent through the app often end up in spam folders. Additionally, there are issues with pricing discrepancies and lack of responsive customer support. Some users also faced challenges with the HTML function not working correctly.

Highlights

Simplicity and ease of use
Email deliverability concerns
Pricing discrepancies
Lack of responsive customer support
Challenges with HTML function

Rating Breakdown

  • 5
    57% (4 ratings)
  • 4
    14% (1 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    29% (2 ratings)

Reviews with Text

  • 100% (7)
Review RSS Feed Review RSS Feed

All reviews

4 / 5 Share

Nov. 26, 2019

Very useful app for us. Simple to use and works well. Only caveats are that because the mail sender is shared and there are spammers that likely over use it, more often than I'd like our emails get caught in spam folders as a result. Because of this a premium service with better delivery rates would be nice. Also, no biggie but app price says 7.95 and we've always been charged 9.99.

Using app

Over 1 year

Total reviews

5

Average rating

4.6

Developer Reply

I appreciate your input on the app. For clarification to the readers, the price difference was that we have lowered our prices after the shop's subscription. The shop has now been switched to the newer cheaper price as does all new accounts. We also investigated the issue you were having seems to have been caused by emailing from and to the same address which can cause some wonkiness. We work hard to ensure deliverability of the emails we send. That's why we use industrial standards and we send email for ourselves from the same system our customers use. We're able to catch any spam use of the service before that can affect our reputation and, as such maintain a good enough reputation that our own emails reach shop owners every day. As most emails our customers send are transactional in nature, reputation isn't as much an issue as services that emphasize marketing email.

1 / 5 Share

March 4, 2019

Is there a user manual for this app? Any explanations anywhere as to how it is supposed to work? For example: Does it send email messages to 'customers' who registered for the newsletter but have not yet purchased anything? We've sent an online message enquiring about these things because we need help to set the app up, but have not heard anything from anyone nor received any support so far - so, we're not able to set it up!

Using app

About 2 hours

Total reviews

4

Average rating

4.0

Developer Reply

The app is usually self explanatory though we're quick to offer support when something is not understood. We cannot always reply right away, though. Usually within 24 hours, you'll get a reply as was the case with you.

5 / 5 Share

March 1, 2019

I got this app to send an email with a coupon code to new subscribers on my email list. This app is one of the only that does it in a simple easy to understand way.

Using app

19 minutes

Total reviews

3

Average rating

5.0

Developer Reply

Terrific that you were able to find the app useful for your needs. We like that it's simple to and want to keep it that way. Thanks for noticing. :)

1 / 5 Share

Feb. 27, 2019

The HTML function on this app is not working properly. If you want to put your own HTML code in instead of using the native editor, it can drop most of your coding when you go back into edit the code. Devs were unable to resolve the issue.

Using app

22 days

Total reviews

11

Average rating

4.4

5 / 5 Share

Feb. 4, 2019

Using this App to send an email two weeks after our customers made a purchase, to ask them to leave us a review. Since we started using this App we got more product reviews, so does its job!

Using app

3 months

Total reviews

5

Average rating

5.0

All reviews

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