All reviews

Rating Breakdown

  • 5
    100% (40 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    0% (0 ratings)
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5 / 5 Share

May 24, 2024

Dialogue is a game-changer for our Shopify store! The app is user-friendly and the customer service is top-notch. Highly recommended for any store looking to enhance their customer experience and maximise sales!

Using app

--

Total reviews

8

Average rating

5.0

5 / 5 Share

May 18, 2024

We have been using Dialogue for about 5 months now and it is time to write a review and share some statistics about our progress so far with this app. First off I like to tell that we are a small shop, we launched the webshop (women’s fashion) about a year ago and although the price for this app was high in comparison to our revenue at the time we knew that this was a step in the right direction after 2 meetings with the Dialogue team were they gave us a walk through of all the functionalities in the software. Although our shop is pretty new, we ourselves have a long history in online marketing (over 15 years) and because of this we understand the importance of website optimisation and more specifically, creating a personally tailored shopping experience for our customers. So, that being said, lets dive into the statistics and what Dialogue did for us. If you want to establish a brand and create loyal customers and increase LTV you have to stand out, and this is were Dialogue shines. The functionalities in this app are build solely for this purpose, to make your shop look better then your competition and function better then your competition. Dialogue comes with a few functionalities that can maybe look basic from the outside (for example bundles, banners, content placements options and cross sell options) but they are far from basic. Design wise they are so much better then anything we found so far, and because there are extensive logic options (if this, then that) the possibilities are absolutely endless. Combine this with the best and most fluent coding we have seen so far with Shopify apps and you got yourself a powerhouse of endless possibilities. On our shop we have 2 assets / Dialogue functionalities that are bringing in most of the revenue from this app. Those are the bundles and a group of smart banners that completely changed the customer experience on our site. The bundles are good for about 15% of our current total revenue and this number is still growing. The smart banners (these are the storyteller features and manual campaigners) in our collection pages, although bringing in direct sales as well, are a bit different in nature. In our case the banners are mostly an asthenic feature designed to create nice looking and customised shopping experience and their main goal is to increase the time on site and increase LTV. And it does this perfectly. Ever since we installed the app (and especially this functionality) we saw a increase in time on site (about a 40% increase duration) and we can see that people that are engaging with Dialogue features stay more double as long on our site then other shoppers. Also, ever since we started using Dialogue the % of first time shoppers returning for a second / third etc. purchase has gone up massively. (over 40% atm) in this case we do have to take into account that this is also partly because we are a relatively new shop and lots of things have been improved but the positive affect of Dialogue can be seen in this area as well. In general, Dialogue contributes to about 40% of our current revenue ( revenue from visitors who interacted with Dialogue assets)and their average order value is 30%+ higher and given the fact that we haven’t even incorporated all features yet this is very thrilling to see. As for deeper segmentation options, we haven’t used them yet. Mostly because of the fact that we are time crunched since we are still in an early stage of this webshop and a lot of things still have to be done and improved. Secondly, we are not done yet rolling out all the Dialogue features and we first want to have our main customer journey perfectly optimized before creating more paths with deeper segmentation. That said, the segmentation options are endless with dialogue and we are looking forward implementing these features on our site. So, end verdict. Is Dialogue worth the price and the time to implement? Absolutely. Is it expensive? Well this depends on your revenue of course, for us it was an expensive piece of software given the fact that we did less then 20k per month at time of implementation. But we are very happy we made this step. We reached break even in the first 2 months and its now increasing our revenue and profit. Customers are in love with our shop atm and the amount of returning customers is growing rapidly. Customer feedback has been insanely positive. Also, good things cost money. And Dialogue has not just been coded extremely well, but the logic in this app is phenomenal. Not just talking about segmentation options but from a user interface design perspective everything makes sense. So far we have not found a single functionality that limits our abilities and apart from that tech support and support in general is amazing and custom work is being encouraged by their team. All in all a big 5/5 for Dialogue and their team.

Using app

5 months

Total reviews

12

Average rating

4.5

5 / 5 Share

May 16, 2024

Dialogue was a game changer for us! The app is super user friendly and helped us to increase AOV. The team is super responsive to the client needs and will update and help us with any tailormade request we need for our site. I would recommend Dialogue to anyone looking to increase sales and AOV.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Nov. 3, 2023

Dialogue was awesome for us by increasing many KPIs, like conversion and AOV. The best thing is you don't have to install and manage many different apps - it's the Swiss knife in personalization (better KPIs). The service is top-notch. I highly recommend using them. Thank you, team Dialogue.

Using app

4 months

Total reviews

3

Average rating

5.0

5 / 5 Share

June 12, 2023

Dialogue is excellent! Yael and her team are super attentive, so kind and friendly and nothing is too much trouble! The assets are easy to design and position and have increased our sales exponentially which is brilliant. I love that everything is tailored to our brand and personalised, this is so important for us. I would recommend Dialogue to anyone looking to increase sales and AOV.

Store

Skinade

Using app

3 months

Total reviews

3

Average rating

5.0

5 / 5 Share

May 11, 2023

We have been using this app for almost a year and are very satisfied with it. It is an excellent improvement to the user experience. The support team is great (thank you, Adielle) and they also keep improving the app with the new exciting features.

Using app

11 months

Total reviews

1

Average rating

5.0

5 / 5 Share

April 20, 2023

We are in our first month of trialling Dialogue, and already we have seen higher than estimated ROI levels. The product has glitches, but the team is so prompt and invested in our success, that each bug is sorted within the shortest periods of time. Yael and Adielle are customer success reps of the highest quality, and they are proactive and super helpful in making the onboarding process smooth and easy. They are always feeding back feature requests to the devs so the whole team seems very synced. I would 100% recommend Dialogue for any ecommerce business running off Shopify.

Store

Dai

Using app

About 1 month

Total reviews

2

Average rating

4.5

5 / 5 Share

Feb. 27, 2023

As we enter the age of Personalisation, Dialogue makes a customer journey an exclusive one, compared to a "one size fits all' approach. Eager to see its contribution to sales upliftment in the days ahead.

Store

Vanto

Using app

3 days

Total reviews

27

Average rating

4.6

5 / 5 Share

Jan. 26, 2023

Dialogue has been a great asset to our store! We've had a tremendous increase in sales thanks to the personalized recommendations to each customer. The support team is amazing too. They're always happy to help, create creative assets to help us further boost sales, and are readily available for any questions or concerns we may have.

Using app

2 months

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 30, 2022

So far so good. Very intuitive and easy to install and update. Customer support has been excellent.

Using app

About 2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 10, 2022

The App helped us personalize our shop, bring a nice shopping experience to our customers and increase conversion. The support team it's very helpful and responsive.

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

5 / 5 Share

Aug. 7, 2022

Just started playing with the app today. Easy user interface. Excellent customer service! Would suggest for any upsales or suggesting upsell products during customer experience.

Using app

26 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your review! We're so happy to hear that you're enjoying Dialogue and our customer service.

5 / 5 Share

Aug. 2, 2022

Just found this app and very excited to explore all the options. Looks great & very user friendly. The support is amazing! Definitely check this app out to see what it can do for you!

Using app

About 1 hour

Total reviews

5

Average rating

5.0

Developer Reply

Thank you! Your feedback is greatly appreciated. We're delighted to hear that you like Dialogue and that our support team has been able to assist you.

5 / 5 Share

July 27, 2022

From start to launch, the team at Dialogue has been very helpful in making sure the onboarding and launching of the assets have been easy and stress free. From the moment it first launched we saw results right away. I am excited for partnership using Dialogue and look forward to seeing how well it performs in the next few months.

Store

Nexbelt

Using app

14 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for your kind words and endorsement. We're thrilled to have you on board! The Dialogue team is passionate about making sure our clients get the most out of our product, and we'll continue to work hard to exceed your expectations. Thank you for choosing Dialogue!

5 / 5 Share

July 21, 2022

Very happy with this app, so many possibilities. Customer service is very quick to respond and very helpful.

Using app

About 2 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for your review and for choosing Dialogue as your personalization platform!

5 / 5 Share

July 18, 2022

great app! smart and working really nice on my sight. the seaport is perfect! really helpful. working fast and with a smile.

Using app

2 months

Total reviews

5

Average rating

4.2

Developer Reply

Thank you very much for your kind words and great review! We're so happy to hear you're pleased with our app.

5 / 5 Share

July 7, 2022

I have recently downloaded the App and its amazing so far. I have looked for a lot of other Product Recommendation Apps, but could not find something as fulfilling as this. Also 'Or' from the team has been extremely helpful and responsive to all our queries. He is Amazing.!

Using app

9 months

Total reviews

4

Average rating

4.0

Developer Reply

Thank you very much for your wonderful words! We are thrilled to hear that our app is a good fit for your store.

5 / 5 Share

July 6, 2022

Great customer support, looks promising as app especially for the trial version that can be benefit.

Using app

8 months

Total reviews

9

Average rating

5.0

Developer Reply

Thank you for your great review and for giving Dialogue the opportunity to improve your website experience.

5 / 5 Share

June 28, 2022

Great support answers all of our questions! The platform is easy to navigate, and has great customizations :)

Store

Geekd

Using app

6 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you! We really appreciate your feedback. We're happy to hear that you like the Dialogue platform and that our support team has been able to help you with your questions.

5 / 5 Share

May 9, 2022

The best product recommendations app I tried. Many great features I haven't seen anywhere else such as the homepage banner. Since installing Dialogue I have seen my AOV go up more than 20% without changing anything else.

Using app

4 days

Total reviews

33

Average rating

4.8

Developer Reply

Thank you for taking the time to write a review of Dialogue, we're glad you're enjoying it! We're constantly trying to add new features and make it the best recommendations tool out there. AOV is an important metric for any business and we're happy to hear that Dialogue has helped you increase it. Thank you for your trust in Dialogue and we hope to continue delivering value for you.