Dialogue ‑ A/B Testing & CRO

Nov. 14, 2024

Great app for small businesses - support is quick too.

Sept. 24, 2024

Great app capability in terms of personalisation and upselling. Being able to integrate with Klaviyo and other apps opens a lot more personalisation potential too. Optimal design and set up can take some time - for best results you should have several assets and test what works. But the Dialogue team is always on hand to help with design and positioning. Our onboarding manager pretty much set us up with the essential assets. We just needed to add personalisation and choose the products that compliment each other. When we needed to boost AOV for Black Friday I was able to have a call with the team who provided ideas for what to try next and how we can improve. The prices are so good and better than competitors as well.

July 31, 2024

We've been using dialogue for over half a year and the assets make our website look so much more put together. The funnels they create have been super helpful at getting customers to checkout + the team is lovely! We've worked closely with Yael and she's great - super quick to recommend best next steps, best assets to use, and just helpful and supportive in general. Looking forward to fine tuning our dialogue experience even more to get the most out of our platform.

May 24, 2024

Dialogue is a game-changer for our Shopify store! The app is user-friendly and the customer service is top-notch. Highly recommended for any store looking to enhance their customer experience and maximise sales!

May 18, 2024

We have been using Dialogue for about 5 months now and it is time to write a review and share some statistics about our progress so far with this app. First off I like to tell that we are a small shop, we launched the webshop (women’s fashion) about a year ago and although the price for this app was high in comparison to our revenue at the time we knew that this was a step in the right direction after 2 meetings with the Dialogue team were they gave us a walk through of all the functionalities in the software. Although our shop is pretty new, we ourselves have a long history in online marketing (over 15 years) and because of this we understand the importance of website optimisation and more specifically, creating a personally tailored shopping experience for our customers. So, that being said, lets dive into the statistics and what Dialogue did for us. If you want to establish a brand and create loyal customers and increase LTV you have to stand out, and this is were Dialogue shines. The functionalities in this app are build solely for this purpose, to make your shop look better then your competition and function better then your competition. Dialogue comes with a few functionalities that can maybe look basic from the outside (for example bundles, banners, content placements options and cross sell options) but they are far from basic. Design wise they are so much better then anything we found so far, and because there are extensive logic options (if this, then that) the possibilities are absolutely endless. Combine this with the best and most fluent coding we have seen so far with Shopify apps and you got yourself a powerhouse of endless possibilities. On our shop we have 2 assets / Dialogue functionalities that are bringing in most of the revenue from this app. Those are the bundles and a group of smart banners that completely changed the customer experience on our site. The bundles are good for about 15% of our current total revenue and this number is still growing. The smart banners (these are the storyteller features and manual campaigners) in our collection pages, although bringing in direct sales as well, are a bit different in nature. In our case the banners are mostly an asthenic feature designed to create nice looking and customised shopping experience and their main goal is to increase the time on site and increase LTV. And it does this perfectly. Ever since we installed the app (and especially this functionality) we saw a increase in time on site (about a 40% increase duration) and we can see that people that are engaging with Dialogue features stay more double as long on our site then other shoppers. Also, ever since we started using Dialogue the % of first time shoppers returning for a second / third etc. purchase has gone up massively. (over 40% atm) in this case we do have to take into account that this is also partly because we are a relatively new shop and lots of things have been improved but the positive affect of Dialogue can be seen in this area as well. In general, Dialogue contributes to about 40% of our current revenue ( revenue from visitors who interacted with Dialogue assets)and their average order value is 30%+ higher and given the fact that we haven’t even incorporated all features yet this is very thrilling to see. As for deeper segmentation options, we haven’t used them yet. Mostly because of the fact that we are time crunched since we are still in an early stage of this webshop and a lot of things still have to be done and improved. Secondly, we are not done yet rolling out all the Dialogue features and we first want to have our main customer journey perfectly optimized before creating more paths with deeper segmentation. That said, the segmentation options are endless with dialogue and we are looking forward implementing these features on our site. So, end verdict. Is Dialogue worth the price and the time to implement? Absolutely. Is it expensive? Well this depends on your revenue of course, for us it was an expensive piece of software given the fact that we did less then 20k per month at time of implementation. But we are very happy we made this step. We reached break even in the first 2 months and its now increasing our revenue and profit. Customers are in love with our shop atm and the amount of returning customers is growing rapidly. Customer feedback has been insanely positive. Also, good things cost money. And Dialogue has not just been coded extremely well, but the logic in this app is phenomenal. Not just talking about segmentation options but from a user interface design perspective everything makes sense. So far we have not found a single functionality that limits our abilities and apart from that tech support and support in general is amazing and custom work is being encouraged by their team. All in all a big 5/5 for Dialogue and their team.

May 16, 2024

Dialogue was a game changer for us! The app is super user friendly and helped us to increase AOV. The team is super responsive to the client needs and will update and help us with any tailormade request we need for our site. I would recommend Dialogue to anyone looking to increase sales and AOV.

Nov. 3, 2023

Dialogue was awesome for us by increasing many KPIs, like conversion and AOV. The best thing is you don't have to install and manage many different apps - it's the Swiss knife in personalization (better KPIs). The service is top-notch. I highly recommend using them. Thank you, team Dialogue.

June 12, 2023

Dialogue is excellent! Yael and her team are super attentive, so kind and friendly and nothing is too much trouble! The assets are easy to design and position and have increased our sales exponentially which is brilliant. I love that everything is tailored to our brand and personalised, this is so important for us. I would recommend Dialogue to anyone looking to increase sales and AOV.

May 11, 2023

We have been using this app for almost a year and are very satisfied with it. It is an excellent improvement to the user experience. The support team is great (thank you, Adielle) and they also keep improving the app with the new exciting features.

April 20, 2023

We are in our first month of trialling Dialogue, and already we have seen higher than estimated ROI levels. The product has glitches, but the team is so prompt and invested in our success, that each bug is sorted within the shortest periods of time. Yael and Adielle are customer success reps of the highest quality, and they are proactive and super helpful in making the onboarding process smooth and easy. They are always feeding back feature requests to the devs so the whole team seems very synced. I would 100% recommend Dialogue for any ecommerce business running off Shopify.

Feb. 27, 2023

As we enter the age of Personalisation, Dialogue makes a customer journey an exclusive one, compared to a "one size fits all' approach. Eager to see its contribution to sales upliftment in the days ahead.

Jan. 26, 2023

Dialogue has been a great asset to our store! We've had a tremendous increase in sales thanks to the personalized recommendations to each customer. The support team is amazing too. They're always happy to help, create creative assets to help us further boost sales, and are readily available for any questions or concerns we may have.

Nov. 30, 2022

So far so good. Very intuitive and easy to install and update. Customer support has been excellent.

Aug. 10, 2022

The App helped us personalize our shop, bring a nice shopping experience to our customers and increase conversion. The support team it's very helpful and responsive.

Aug. 7, 2022

Just started playing with the app today. Easy user interface. Excellent customer service! Would suggest for any upsales or suggesting upsell products during customer experience.

Aug. 2, 2022

Just found this app and very excited to explore all the options. Looks great & very user friendly. The support is amazing! Definitely check this app out to see what it can do for you!

July 27, 2022

From start to launch, the team at Dialogue has been very helpful in making sure the onboarding and launching of the assets have been easy and stress free. From the moment it first launched we saw results right away. I am excited for partnership using Dialogue and look forward to seeing how well it performs in the next few months.

July 21, 2022

Very happy with this app, so many possibilities. Customer service is very quick to respond and very helpful.

July 18, 2022

great app! smart and working really nice on my sight. the seaport is perfect! really helpful. working fast and with a smile.

July 7, 2022

I have recently downloaded the App and its amazing so far. I have looked for a lot of other Product Recommendation Apps, but could not find something as fulfilling as this. Also 'Or' from the team has been extremely helpful and responsive to all our queries. He is Amazing.!