WOTIO Account Invites Plus for Shopify

WOTIO Account Invites Plus

Enable customers to activate their accounts with simple tools.

Rating

4.4

feedback

22

Reviews

chart

#4,770

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    0%
  • Less than a day
    14%
  • Less than a month
    36%
  • Less than a year
    50%
  • More than a year
    18%

Reviews Summary

The reviews for this Shopify App are quite mixed. On the positive side, many users appreciate the app's functionality and the excellent customer support provided by the team. Users have highlighted the ease of use, effectiveness in sending bulk invites, and the time-saving features of the app. The support team, particularly Brian, is praised for being responsive, helpful, and going above and beyond to assist users with their queries and customization requests. Additionally, the app is commended for its ability to automate customer account invitations, which is a feature lacking in the Shopify platform. However, on the negative side, some users have faced issues such as emails not being sent to all customers, delays in customer support responses, and limitations on the frequency of bulk sends. There are also reports of technical glitches like emails being translated to Russian and links expiring prematurely, causing inconvenience to users.

Highlights

Positive feedback on functionality and ease of use, Effective in sending bulk invites, Excellent customer support, Responsive and helpful support team, Time-saving features
Issues with email delivery and translations, Delays in customer support responses, Limitations on bulk sends, Technical glitches like expired links and translation errors

Rating Breakdown

  • 5
    100% (22 ratings)
  • 4
    9% (2 ratings)
  • 3
    9% (2 ratings)
  • 2
    0% (0 ratings)
  • 1
    5% (1 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

Sept. 11, 2024

Works well and great support, answered quickly all weekend long as I worked a project and tried to figure out using the app.

Using app

--

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review and for using the WOTIO app! It's always great to work with fantastic clients like healthasitoughttobe.com. Best of luck on your new journey with Shopify.

1 / 5 Share

March 7, 2024

Email invites were not sent to our customers, even though we had upgraded to their top plan. Site links was also translated to Russian for no apparent reason. No live support makes it difficult to get help, therefore it will be quicker to look at other solutions. Total waste of time and money.

Using app

About 19 hours

Total reviews

2

Average rating

3.0

Developer Reply

Hello, thank you for the review. Unfortunately, since you uninstalled the app less than 24 hours after installing it, and never responded to our message, we were unable to assist you. We'd be happy to assist you with any questions regarding usage of our app. Please feel free to reach back out with any additional questions. You may also find more support content at our website, wotio.com. https://wotio.com/support

5 / 5 Share

Oct. 22, 2023

Kick ass App, good support even on the week end Bob NovaFilters.com

Using app

4 days

Total reviews

3

Average rating

3.7

Developer Reply

Thank you, Bob! We appreciate you using the WOTIO app.

5 / 5 Share

Dec. 16, 2022

This is a fantastic app when it works. There seems to be no reason to pay additional for bill invites when you can create a trigger to send out automatically for free. When we did use the bill invite a lot of the emails were not received from customers or they had issues with clicking the link because it was expired the same day. And yes they used the correct link because our company emails did not work either. But when it works it’s fantastic and saves much time.

Store

DezLin

Using app

Over 2 years

Total reviews

13

Average rating

4.1

3 / 5 Share

May 10, 2022

Their app stopped my bulk email sent for unknown reasons! I emailed them and they took 4-5 days to reply to the email. The service is really disappointing. Not recommend it at all!

Using app

4 months

Total reviews

9

Average rating

3.0

Developer Reply

Hello - thank you for your feedback. We apologize for this delay in getting back to you. As you can tell by our other reviews, this is not our normal customer service level. We can and will do better.

All reviews

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