Diamondgoldstar review for AfterShip Email Marketing,SMS
Oct. 17, 2020
Wasted an hour... waited 7 min for the tech support to check on my previous query record only for him to come back and ask me to explain the problem again. Then he ''disappear'' for 30 min without a word...ask for a response and then he say he will check on the issue... all in all spend 1 hour without any solution. The tech support gave some misinformation in my previous query as well, seems like he doesn't know the app very well
Thank you for sharing your feedback. We are really sorry to hear that you had a bad experience with our support. We will make sure this won't be repeated in the future. We have sent you an email at your registered email address in order to discuss and fix the issue. You can also reach out to us on the chat option available in your account or email us at [email protected] (24X7) Kind regards, Mudit
