Beam Original Glasses review for AfterShip Email Marketing,SMS
Sept. 29, 2021
The app is fine but this developer engages in some very dubious practices making it difficult to trust them. So first things first they need to "review" your store in order to remove their branding on popups. They claim in-app that that this feature is "disabled for free". So I requested it and it was removed. A weird practice but ok. Next day I had to reinstall the app, requested it again, and it was DENIED because "I am not a paying customer". Why don't they specify this to begin with? I'll just go ahead and upgrade then.. not. They automatically create an account for you when you install the app. Why do I want an account for this app? How do I even delete the account? Nothing is specified and you don't get options. The account is useless when it won't even remember my settings or that a feature was added or removed. Next, they will send emails to YOUR customers using THEIR email address BY DEFAULT. No warning, no instructions to change it, no settings to toggle, nothing. Your customers will receive emails from @automizelymarketing or whatever with no warnings. So all in all, very unimpressed. EDIT: They will also keep spamming your inbox even if you unsubscribe. Not totally surprised.
Please accept my sincere apology for the experience you had with us. This is certainly not what we want our users to go through. I have duly noted your feedback which particularly highlights your opinion about different services/features offered by the app. This will be taken up ahead. You are our valued user, and we are committed to providing the best support at all times. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Please check your inbox, as we will contact you via email shortly. We regret the inconvenience caused to you. Regards, Nitish Kumar Team Automizely
