lavanilla review for AfterShip Email Marketing,SMS
Oct. 3, 2021
I can't trust a provider who can not keep their words. Our free trail should be ended until December 21st, 2021. But suddenly they change it to October 15th , 2021. I never had an app change their subscription rules as they wish. How can I trust them if paid subscription? Will they cut me off again in the middle of my subscription? I have contacted their support and send him a screen shot (prove) that our subscription will be ended at December 2021. But the support agent offer me a one month extension of free trial. This is so weird that they can't keep THEIR OWN PROMISE to their client on their own offer. I was going to subscribe with paid option later on December, but looking on their current behaviors, I prefer to choose other honest provider.
Thank you for your feedback. Please accept my sincere apology for the experience you had. However, this is not the experience we want to provide to our users. We have gone through the chat transcripts and found that you are concerned about the email quota that was promised till December. Please note that we have introduced different plans for sending the email to a certain contact limit. However, we have forwarded your request to our team. Our team will contact you via email shortly to assist you. We believe in transparency and customer satisfaction is always the number one priority for us, hence we would like to take another opportunity to live up to your expectations. We appreciate your understanding in regard to this matter and regret the inconvenience caused to you. Regards, Riyaz Ansari Team Automizely
