Channel13co review for AfterShip Email Marketing,SMS
Dec. 28, 2021
The app works seamlessly and customer service was very quick to remove Automizely branding, but I am pretty horrified by how rude my service rep was in trying to get me to leave a review. He said, "I helped you. write the review now" immediately after I agreed to write it in the morning as it is late at night for me. He even deleted that message after the fact and lied about saying it, which is dishonest and very concerning. Ultimately I think this is Automizely's problem as opposed to the individual agent, considering apps place an unfair amount of pressure on their support employees to get reviews for their work.
It is unfortunate to know about your experience in the recent interaction with our support service. However, this is certainly not what we want our users to go through. Please accept my apology for the experience you had. Trust, we only want to know the suggestions and recommendations by asking for a review to understand the requirements of our users so that we can meet their expectations and provide an engaging experience. But here the support agent failed miserably in respecting your time and deviated from meeting the service standards and protocols that must be adhered to at all times. I appreciate your time for giving us your sincere and constructive feedback and would like to thank you for bringing this to our attention. Your feedback for customer service has been duly registered and will use this feedback to ensure that this does not happen again. Once again, I apologise on our team’s behalf and look forward to serving you better next time. Regards, Neelima Aggarwal Team Automizely
