Kiri10 review for AfterShip Page Builder
April 8, 2022
My customer support today was terrible, it was frustrating he kept telling me the same thing over and over again like he was just reading from a script, I already knew what he kept telling me. I asked what I thought was a simple enough question and he couldn't answer it. Took ages to respond too. Then someone completely different popped into the chat and told me he could help me build an about us page, which I did months ago. Not a happy customer today, feels like the customer service and support has gone rapidly downhill and more training is needed. The response from the app team below, showed up instantly after I reviewed, meaning they had not read my review it's an automated response when they receive a low rating, customer service has not been in touch and nothing has been escalated. This has annoyed me even further!
Thanks for your valuable feedback. Your feedback has been noted. It is always nice to understand the requirements of our users so that we can meet their expectations and deliver an engaging experience. I can see that your issue was addressed by customer support and also escalated when required. I am glad to know that they were helpful. If you need any assistance with the app, please feel free to contact us via the live chat option available on your account or email us at: [email protected] We will try our best to ensure that your experience with us becomes worth a 5-star rating. Regards, Rupam Team Automizely Page Builder
