Kiri10 review for AfterShip Page Builder

My customer support today was terrible, it was frustrating he kept telling me the same thing over and over again like he was just reading from a script, I already knew what he kept telling me. I asked what I thought was a simple enough question and he couldn't answer it. Took ages to respond too. Then someone completely different popped into the chat and told me he could help me build an about us page, which I did months ago. Not a happy customer today, feels like the customer service and support has gone rapidly downhill and more training is needed. The response from the app team below, showed up instantly after I reviewed, meaning they had not read my review it's an automated response when they receive a low rating, customer service has not been in touch and nothing has been escalated. This has annoyed me even further!