Devoteewear review for AfterShip Page Builder

I tried so hard not to give a low review but I'm truly done with the developers and the support. The app itself is basic and gets the job done until the bugs starts to show. And then the fun begins because their support team does not understand how the app works and keep asking you to clear cache. That's literally the only answer they give you to any issue. When we deleted the app and requested the developers to clean our theme files, they first said we can do it and sent us a guide, but we told them we are worried we delete something and break the theme so they said they did it according to them and removed everything. After 1 month and a bit we still see their code and files in our theme. We contacted support again and they asked us to clear cache!!! how can clearing cache remove theme files??!! it's been a week and they have not provided a clear response although we confirmed we need the files removed and every time we use their chat they repeat themselves and don't understand the issue. I do NOT recommend this app to anyone.