AutoSync for Square
Save time and effort by automatically syncing your inventory
Rating
1.4
feedback
3
chart
#5,386
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
33%
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Less than a day
0%
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Less than a month
33%
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Less than a year
33%
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More than a year
0%
Reviews Summary
The reviews for this Shopify app are mixed, with both positive and negative feedback. One common theme in the negative reviews is the lack of automatic stock syncing between Square and Shopify, requiring manual intervention to update stock levels. Users also reported issues with items not syncing despite having the same SKUs. Additionally, there were complaints about poor customer support, with delays in response and lack of accountability for errors. On the positive side, there was praise for excellent customer service from Nick, who helped with inventory syncing and billing requests, leading to a seamless inventory experience. Overall, the app seems to have room for improvement in terms of automation and support.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
May 17, 2023
This app is not worth the money. I downloaded it to help us 'auto' sync our stock levels from square to shopify. It records stock for both, then (when we sell something on square or shopify) you have to log in and tell it which stock is correct - either square or shopify. We need it to auto sync and update from square. There is also a lot of items which haven't synced with shopify and square even though the sku's are the same. We sent a chat request at 4:25 and 25 minutes later it doesn't even show as sent or request an email for a reply via email. Do not waste your money!
Dec. 2, 2021
We discovered many errors and were not able to get accountability from the support of the app. They do not run reports of any changes that they make in your inventory and we had proven glitches that we discovered. The support for the app spoke in circles and did not take responsibility I would NOT use this app
Hi there, thanks for your review! I've communicated extensively with you via email and explained the issue, it's unfortunate that you felt the need to submit a review that misstates the facts. The issue was with a single product (not with multiple as you stated) and was caused by Shopify reporting an inaccurate inventory quantity to us. We have to take the inventory quantities provided by Shopify and Square at face value, there's nothing an app can do about such a (very isolated) case, unfortunately.
Feb. 1, 2021
Excellent customer service by Nick from the moment i downloaded the app. He immediately helped me sync my inventory between square and shopify. He also accommodated a billing request that was very generous. So far my inventory has been seamless. highly recommend this app
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