Ava AI ‑ AI Phone Agents
24/7 AI agent: handle calls, manage orders, delight buyers
Rating
4.2
feedback
5
chart
#5,733
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
20%
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Less than a day
0%
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Less than a month
40%
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Less than a year
20%
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More than a year
0%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative aspects highlighted by users. On the positive side, users have mentioned that the app provides valuable insights from customers, helps improve ads and product pages, and makes customer support more efficient. Additionally, having a 24/7 phone number displayed on the website has been appreciated. However, on the negative side, users have expressed frustration with the lack of customization options and difficulty in reaching customer support for assistance.
Highlights
Review RSS Feed
All reviews
Feb. 13, 2026
Been using this for a couple of weeks now it definitely handles a lot of my customer inquiries for me and it does sound realistic and I’m very happy with it and for only 29 bucks a month. It’s 100% worth it for my company and it helps to make my brand look very legit and big online!! Thank you!!! Also the founder replies to the support chats so it’s very intimate!
Jan. 15, 2026
Lol no access to customize. Tried contacting customer support. Never got an answer. At all. Would really hate for my customers to have this problem. No thank you!
Hey! We responded to your request within and hour and half and we got no response. We also sent an email to you with no response. We wanted to wait to reply to this review in case you were able to respond to our outreach. So please if you see this please reply back to us ASAP and we'd love to hop on a call and walk you through our app! :)
Dec. 8, 2025
Honestly insane the insights I've gotten from my customers since installing this, had some questions that I never considered in my own market research. Can honestly say this has helped me improve both my ads and product pages thanks to that, plus, their has been a bit of a lift in cvr just having a phone number option for support. Still a few features I'd like to have like a summary of these questions but so far really enjoy it
Dec. 3, 2025
Didn’t think customers would use it but they are and we’re discovering new questions, concerns, and it has helped our entire customer support ecosystem more efficient! We also just love having a 24/7 phone number shown on our website makes us look huge!
Dec. 3, 2025
Really good with handling customer support. Some customers seem angry when they first come on call, but ava seems so solve any issue pretty smoothly. This has defo helped me reduce my chargeback rate and overall improved my brand image. Very impressed.
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