Ava AI ‑ AI Voice Agents
Merchants are highly satisfied with the Ava Shopify App, giving it a consistent 5-star rating. Positive aspects highlighted include the app's ability to handle customer inquiries effectively, improve customer support efficiency, and provide valuable insights through call transcripts and logs. Users appreciate the app's impact on reducing chargeback rates, improving brand image, and helping with ad angles. The customer service team is praised for being helpful and responsive, adding to the overall positive experience. However, some users mention initial skepticism about customer usage but are pleasantly surprised by the app's effectiveness in addressing customer concerns and making their brand appear more professional online.
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Been using Ava for about 2 months now and the ROI has been fantastic, no longer needed any of my support team to worry about calls from customers since this took over. Also love seeing the transcripts from calls as it helped me tweak my FAQ section on my product page to handle certain objections I never saw before. Call logs have helped too with coming up with new ad angles too, just had a new angle I recently tested perform great out of the gate using the customer data. Really happy so far
Great app. Always improving their service. CS team is very helpful!
Very helpful app to have, highly recommend!
Been using this for a couple of weeks now it definitely handles a lot of my customer inquiries for me and it does sound realistic and I’m very happy with it and for only 29 bucks a month. It’s 100% worth it for my company and it helps to make my brand look very legit and big online!! Thank you!!! Also the founder replies to the support chats so it’s very intimate!
Didn’t think customers would use it but they are and we’re discovering new questions, concerns, and it has helped our entire customer support ecosystem more efficient! We also just love having a 24/7 phone number shown on our website makes us look huge!
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