Ava AI ‑ AI Voice Agents
The reviews are overwhelmingly positive, with merchants praising the app for reducing the burden on their support teams by handling customer inquiries automatically and around the clock. Many reviewers say it sounds realistic, helps customers get answers quickly, and improves the overall customer experience. A recurring benefit is the access to call transcripts and logs, which merchants use to uncover new objections, improve FAQ and product pages, refine ad angles, and gain customer insights that support marketing and conversion-rate improvements. Several reviewers also mention that the app makes their brand look more legitimate and larger, and some report business outcomes like better ROI, improved conversion, and fewer chargebacks. The main negatives are relatively minor and mostly relate to feature gaps rather than core performance. One reviewer wanted a summary of customer questions, suggesting reporting and synthesis tools could be improved. Another noted that some customers can start calls angry, though the app still resolves issues smoothly. Overall, the feedback suggests the app is highly effective for support automation and customer insight generation, with users mainly asking for a few additional convenience features.
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Been using Ava for about 2 months now and the ROI has been fantastic, no longer needed any of my support team to worry about calls from customers since this took over. Also love seeing the transcripts from calls as it helped me tweak my FAQ section on my product page to handle certain objections I never saw before. Call logs have helped too with coming up with new ad angles too, just had a new angle I recently tested perform great out of the gate using the customer data. Really happy so far
Great app. Always improving their service. CS team is very helpful!
Very helpful app to have, highly recommend!
Been using this for a couple of weeks now it definitely handles a lot of my customer inquiries for me and it does sound realistic and I’m very happy with it and for only 29 bucks a month. It’s 100% worth it for my company and it helps to make my brand look very legit and big online!! Thank you!!! Also the founder replies to the support chats so it’s very intimate!
Honestly insane the insights I've gotten from my customers since installing this, had some questions that I never considered in my own market research. Can honestly say this has helped me improve both my ads and product pages thanks to that, plus, their has been a bit of a lift in cvr just having a phone number option for support. Still a few features I'd like to have like a summary of these questions but so far really enjoy it
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