Ellebell Design Company review for Avis Product Options, Variant
May 25, 2023
The Customer Service is NOT always available. They say 8am-6pm for live chat, but that is definitely not for any US time zones. Email help takes time, so when you have an issue with your store, the live customer support is not available and you have to stay up into the night to get a live person to help you. On 5/25/23 they upgraded a feature and it does not work at all. Again, no customer support to help, so I have to disable items from my store and stay up late so I can get this fixed. I know it's free, but you get what you pay for.
Good day to you, Ellebell Design Company! This is Artemis from the Avis Product Option Team. Thank you for your constructive review and I am sincerely sorry that this happened and we could not support you in a more timely manner. The situation has been resolved completely and I have sent you an email with further detailed information.On top of that, I have also raised a request to our manager to expand our team size so that we can cover all the time frame to assist our customers better. One more time, I sincerely apologise for this limitation. I’m looking forward to hearing back from you so we can get in touch and work together to make sure that everything is working alright for you now. Your success and satisfaction is always our top priority. If you need any further support with our app, please reach out anytime via Email ([email protected]), we'd always be more than happy to help. Wish you all the best! Artemis Avis Support Team Manager
