FreezeFlix TV review for Avis Product Options, Variant
Oct. 26, 2023
I'm disappointed to say that the claims of 24/7 support made by this app are far from accurate. On our recent launch day, we urgently needed to modify a product title, but to our dismay, the app failed to render. This issue was just one of many we encountered, which were brushed off as "minor bugs you can live with." The gap between promised 24/7 support and the actual support experience is concerning and disheartening. I urge the developers to address these issues and provide the level of service and functionality that customers rightfully expect. 13,195 Uniques got a wrong text (which is totally our fault) but our expectation were too high? You'll decide. We will be looking for an alternative!
Hi, I am Luffa from Avis Support Team here First and foremost, I would like to extend our most sincere apologies for the inconvenience and frustration you have experienced due to the delay in our response and the issue you recently faced while using our service. Your feedback and your experience are of the utmost importance to us. We have taken this situation to heart and have undertaken a thorough review of our internal processes. This review has allowed us to pinpoint areas where we can make necessary improvements to prevent similar issues from happening in the future. We want to assure you that we have identified the root cause of the issue that you faced, and it has been promptly addressed and resolved. We value your business and your trust in our services, and we are dedicated to ensuring that you have a more pleasant and trouble-free experience with AvisPlus in the future. We look forward to serving you better in the days to come and making things right for you. Best Regards, Avis Product Options Team
