The Grumpy Tortoise review for Avis Product Options, Variant
Oct. 28, 2023
TLDR: great customisation and options, do not use the add fee option as you will not receive the money if customer uses PayPal checkout I have been using this app for a while, it is brilliant for easily adding customisation to my store, I have a lot of colour options and text customisation and this is perfect for adding options to listings and I will continue to use it for this. I have tried a lot of apps and this one is by far the most user friendly. I do want to highlight, as I didn't realise until yesterday mid launch, that I do not suggest using this app and adding in any increase of charge for your items. I had done this on a large number of products and discovered yesterday that whilst the additional charges pull through to the Shopify checkout if someone checks out via Paypal these additional charges are removed and the customer is not charges the extra fee but as far as they are concerned have purchased the uplift. I dare not look through my orders and see how much money I have lost because of this. Whilst I don't believe that this happens if people use Shop or Shopify checkout I am no longer willing to take the risk and have removed all uplifts from the app. If this gets fixed then I would rate this app 5 stars as it without a doubt the most user friendly, does everything customisation app I have some across. Customer support have been helpful all times that I have contacted them.
Hi, I hope this message find you well. I am Luffa from Avis Product Options Team. First of all, we are really sorry for the lost of you and the inconvenience experience when using our app. After receiving your words, the team has run through the app again to see if we can improve the feature and make up for your time with us. We sincerely apologize for the limitation of the add charge, this was partly come from the app and we want to take responsible for this. We have spent a few hours working on an alternative and really came up with a solution that is perfectly suit for you. So we have sent you an email to clarify the issue and to address it promptly. Our team always wants to make sure to bring our beloved customers the highest quality product so the process might take more steps. Your opinion matters and our team is all looking forward to hearing from you! Best regards, Luffa
