Pretty Kitty Bath Bombs review for Avis Product Options, Variant

Hi our buddy Pretty Kitty Bath Bombs! Amy here from the AvisPlus team. Thank you so much for giving our young startup team a chance to assist you, and for giving us a constructive review. First off, we are sincerely sorry to hear of your unhappy experience with the app and hope you will accept our deepest apologies. We had been working on investigating the issue on priority for the store, but the app was removed. Therefore, our developers could no longer check it further. Would you mind reinstalling the app and letting us help you more with this? It’s our national holiday here, but our whole team is always ready to check it for you. Regarding the discount code, we'd love to explain more about it. There are 2 cases: 1. Customers buy products without the up-charge options. In this case, they will be directed to the default checkout page of Shopify and will be able to apply a discount code at the checkout page. 2. Customers buy products with up-charge options. In this case, the app uses the draft order checkout page to add an additional charge to the order. The discount code box will not show up on the draft order checkout page of Shopify. You may see that various apps that use the draft order checkout page like us cannot allow discount codes either. But no worries! We’ve been working on a possible solution to this and will release a new app version that allows discount codes on the cart page in the near future. I will surely keep you posted on this. To be honest, our app is likely to be the only Free product options app that offers price add-ons and bundling features (which are only available on the very expensive subscription plans of other paid apps). We are always aware of the above shortcoming and have been working tirelessly on a solution to improve the user experience of AvisPlus Product Options’ merchants. For the time being, I suggest that you set up the automatic discount to give a discount to customers. In addition, we’re really sorry for the big time zone difference. We have been offering not only email support but also live chat in day time until midnight, from the very first day of the app, to make up for the timezone difference. Thanks to your feedback, we are improving our human resources to open more support hours. It’s been always important to us that our merchants are more than satisfied with our product as well as customer service and we would like the opportunity to assist you longer. Your opinion matters and our team is all looking forward to hearing from you! All the best, Amy and your friends at AvisPlus.