cheermix review for Avis Product Options, Variant
Aug. 15, 2022
This app is overall really intuitive and has a great feature set. However, they allow placeholder product images on the final checkout screen, and the app devs are completely incapable of explaining where those are controlled or why they allowed these images in the final flow. Its been incredibly frustrating to get straight answers about this so we're moving on to another app.
Good day to you, Cheermix team, This is Judy from the AvisPlus Support Team. I am very sorry for the frustration you have been through and thank you so much for your straight and honest review. We appreciate every constructive comment and idea that can help us improve ourselves and deliver better service every day. There are a few things that I would like to clarify to you and all merchants who are reading this to avoid any misleading or unclear information: The custom items created using our Add charge feature are recognized by Shopify as Virtual products, which do not include a description picture, thus will appear with the Shopify Default Placeholder image. The reason why we are unable to add pictures for the Virtual products is that Shopify does not support them at all. This matter has been raised in the Shopify Community for a long time and up until now, no support or solution has been given from Shopify Support. Here is a related post where one of the Shopify Experts _ Alex confirmed that Shopify does not support images being added to custom items:https://community.shopify.com/c/shopify-apis-and-sdks/how-to-attach-image-thumbnails-to-draft-order-w-custom-line/td-p/552986 AvisPlus team has been and will keep on working with Shopify Support and Developers to find a solution for this. Thank you for choosing us and for all the support you have for our team. I hope we will be able to solve this in the near future and once I have any updates, I will notify you right away. I wish all the best for you and your business! Judy AvisPlus Support Team
