Awin ‑ Affiliate Marketing
Awin: Affiliate Marketing
Rating
2.0
feedback
16
chart
#3,096
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
6%
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Less than a month
12%
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Less than a year
56%
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More than a year
19%
Reviews Summary
The reviews for the Awin Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the ease of building a network according to publishers' preferences, intuitive platform with testing opportunities, and excellent customer support. On the other hand, negative themes include issues with commission calculations, poor customer service, high setup fees, difficulties in closing accounts, and challenges with the platform's functionality and communication with publishers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 5, 2024
I wish i would have read more reviews before installing AWIN. The platform sneaks sales through you didn't approve and they continue to send invoices for sales they didn't drive.
Dec. 19, 2023
From my experience Awin is simply the best Affiliate Network I have worked with; I was able to easily build my network according with my publishers preference. The platform is very intuitive with the opportunity to test strategies and integrate tools; finally their support is just amazing! Fully recommended.
Wow, your review just made our day! 🎉 We're thrilled to hear that Awin has been your go-to Affiliate Network. Thanks so much for sharing your experience!
Oct. 8, 2023
Absolutely disappointing service! The commission was suddenly miscalculated without any changes from our side, I can only guess that the app caused the issues. Unfortunately, I never received any answer to all of my urgent emails seeking support.
We're really sorry to hear about your disappointing experience. This isn't the level of service we aim for, and we apologise for any inconvenience caused. To get to the bottom of the commission miscalculation swiftly, we'd appreciate it if you could email: [email protected] and share more details. We're committed to making things right, and your feedback is crucial in helping us improve.
Sept. 14, 2023
We do not recommend Awin. This company is impossible to deal with. The platform itself is extremely unintuitive. And if you want to close your account - you'll be waiting months! Do not open an account and please save yourself the trouble (I wish we had). We decided to close our account because being listed on AWIN facilitated our discount codes being shared on promotional websites. To decline commission requests is extremely difficult. But to accept them.... Very easy! The platform is set up for the benefit of the company and promoters (not the businesses using it). It was extremely difficult to find information about how to close our account. Once I did - I didn't hear back for a month. Then they tried to upsell me. Then they responded weeks later again saying we'll close your account in a month. Our account is still open! And I am still struggling to find out how we can suspend commissions and requests in the meantime. Please take the time to try and improve your service Awin - you've got a long way to go!
We're sorry to hear about your experience. We offer a range of how-to guides, video resources and provide a range of service levels to ensure you can make best use of our platform. If you are still having issues, please contact: [email protected] who will be able to assist further.
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