Awin ‑ Affiliate Marketing
The reviews for the Awin Shopify App are quite mixed, with a majority of them expressing dissatisfaction with the service. Common themes found in the reviews include issues with billing, difficulty in canceling services, lack of support responsiveness, and concerns about the effectiveness of the app in driving sales. On the positive side, there are a few reviews praising the app for its ease of integration, reliable account management, and proactive approach from the Awin team. However, the negative reviews outweigh the positive ones, highlighting various challenges faced by users such as high fees, lack of support, and questionable attribution practices.
Review RSS feed
The whole thing feels like a scam. We took over a business that was already using this service. From what I could tell, they simply distribute our discount codes and take a percentage of sales whenever someone uses one of those codes. I turned the service off through our account dashboard and haven’t seen any decline in sales since. When I later tried to cancel, I found out the contract renews in six-month terms and is extremely difficult to get out of. Based on our experience, I would not recommend this service to any business.
Affiliates are not permitted to use my brand name in coupons, headlines, or SEO content. This is clearly stated in the program’s policy. Awin cannot guarantee that ‘Picatshirt discount’ will not be used, which means they have violated the policy and damaged my brand. Picatshirt has received 243 impressions on discount‑related searches through Awin over the past 7 days (e.g., “picatshirt discount”), even though we do not offer any discounts. This has resulted in zero clicks, which indicates that the traffic generated via Awin is not relevant for our brand. For this reason, I would like the program to be closed as soon as possible. I should not have to explain a policy violation to an automated chatbot.
Thank you for your feedback, and we’re sorry to hear about your experience. We take brand protection and policy compliance very seriously and understand your concerns. We’ve reviewed your previous cases with our support team and appreciate the time you’ve taken to raise these. We’re sorry to see you go and will ensure your request is actioned promptly. We truly appreciate your partnership with us, and should you reconsider in the future, we’ll be here to support you and deliver a better experience. Best regards, The Awin Team
I had a very frustrating experience with Awin, especially when trying to cancel their services. After deciding to close my account, I reached out multiple times via email with no response. It feels nearly impossible to get in touch with their support team when you actually need them.
Hi Sassy Jones, We’re sorry to hear about your experience and the difficulty you faced when trying to get in touch with our support team. That’s certainly not the experience we aim to provide. We’ve since reviewed and localized your previous conversations with our team, and we can confirm that your request has now been addressed. If there’s anything further you need or if any questions remain, please don’t hesitate to reply directly to our colleagues. They’ll be happy to assist you. Thank you for your feedback, as it helps us improve our processes and support. Best regards, The Awin Team
Sadly, we have had nothing but disappointment with this application. It is broken. After wasting a month, trying to get Shopify to help, and google to help, it turns out that both Shopify and Google have advised me only AWIN can fix this issue. Well, we have lost a month, lost sales, lost credibility, lost top publishers due to the feed not updating and spent around £1000 setting up. Not to mention hundreds of hours lost, staff costs etc. So far its been a waste, I really hope AWIN take this message serious and fixes the issues and prevents such things from happening in future.
Hi InStock, We’re very sorry to hear about your experience. This is certainly not the level of service we aim to provide. We understand how frustrating and costly this situation must have been, given the time and resources you’ve invested. Issues with feed updates can have a significant impact, and we take this very seriously. Our tech team is currently investigating this issue and will be in touch with you shortly. We appreciate you bringing this to our attention and are committed to resolving the issue as quickly as possible. We’ll keep you updated on progress and ensure this is addressed. Thank you again for your patience. Best regards, The Awin Team
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more.