OsakaCat review for Awkward Styles Print on Demand
Jan. 17, 2024
UPDATED Review: The problem is now resolved. AwkwardStyles arranged a meeting with their developers, and we successfully addressed the fulfillment issue during the session. It turned out to be a system-related matter on their end, not with my store. Everything is now fixed. A big thanks to their developers for resolving this.
Hi there! Thank you for bringing this matter to our attention, and we sincerely apologize for any inconvenience you've experienced with our services. We understand the frustration and are actively working to resolve the issue you've encountered. Upon receiving your concerns, we initiated an immediate investigation into the tracking info matter. While our initial analysis suggests the issue is not on our end, we are diligently collaborating with Shopify support to identify and address any potential complications. We are committed to finding a swift resolution to ensure a seamless experience for you and your customers. As part of our ongoing communication, we have also reached out to you via email with some possible scenarios that could be contributing to the problem. These include: a) Specific settings within your Shopify template that may be affecting fulfillment b) Third-party apps that might be impacting the tracking info process c) The presence of custom scripts or code that could be influencing fulfillment processes We genuinely appreciate your patience and understanding as we work through this matter. Our dedicated support team is here to assist you every step of the way. We understand the impact of manual order fulfillment on your time and the frustration it can cause. Rest assured, we are committed to resolving this issue promptly, and we value your business. If there are any further details or insights you can provide, please feel free to share them, and we will incorporate them into our investigation. Thank you for your continued cooperation and for giving us the opportunity to address and rectify this matter.
Consistent & high quality POD fulfillment & dropshipping