Lucky Pickle Brand review for Awkward Styles Print on Demand
Jan. 24, 2024
I would give them a zero star review if I could. I've used multiple PoD companies in the past from the most popular to local companies in my area using Ship Station to connect to them. Someone told me to try Awkward Styles since it's one of the cheaper ones out there it could save a lot of money. I wish I just went with another provider. First, they can't print vibrant colors. Our shop has some neon colors inspired from some 80s designs. They don't even come out as pastel they come out as just the most boring tones of that color. Beyond that, their customer service is the worst I've ever experienced. They don't understand the problems they're talking about and they don't work hand-in-hand with the production team. This means that even if you claim your product was printed incorrectly the second time they send it to you it'll look exactly the same as the first time they sent it to you. So there are no improvements between prints. One of our clients ordered a tee with a maroon lettering. They ordered two adult tees and one child tee. The child tee was correct. It was maroon lettering and they kept it. The adult tees; however, both came out as a dark brown. So we requested a reprint, right? Things happen and that's understandable. So they reprinted it and they came out the same shade of brown. So I reached out to their customer support to reprint again and make sure they got the coloring right this time. Even requesting a picture before they ship to make sure everything is okay. They said they wouldn't send me a picture before shipping. They proceeded to ship it and then tell me that "they can't print the red color and this dark brown color was a close as they could get" despite the face that they sent this same client a shirt with the exact print we needed. Terrible customer service, terrible company, I highly suggest finding a different PoD company. This one is bad. We're in the process of switching to an alternative right now!
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you’ve experienced with our products and services. Your insights are valuable to us, and we appreciate the opportunity to address your concerns. Upon reviewing your case, we noticed that our initial response did not adequately resolve the issue. We take full responsibility for the miscommunication and any inconvenience it may have caused. One of our Merchant Support representatives will be in contact with you to see how we can enhance the quality of the products and reach the true color of them. We highly value our partnership and want to ensure your complete satisfaction. Recognizing your dissatisfaction with the received shirts, our team issued a refund for the unsatisfactory items. You should see it reflected in your account. Thank you for your understanding, and we look forward to the opportunity to regain your trust. If there’s anything more we can do for you, please don’t hesitate to reach out.
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Consistent & high quality POD fulfillment & dropshipping