The Art of Black Motherhood review for Awkward Styles Print on Demand

2 / 5

Dec. 9, 2022

Very disappointed with the customer service. When there is an issue they take forever to respond. I placed a big sample order and submitted a claim for three of the items because they did not come out like the mock-up. It’s been over two weeks and still nothing. If I dropped shipped the items and my customers had complaints I would have had to refund them and take a loss and possibly lose my customer. I even sent three messages and still nothing. They would have gotten five stars if they had better customer service. I gave them an extra star because most of the designs came out nice. Customer service is the utmost important thing in business because it can make or break a business. Without it, you have nothing. If they could improve that part they would have an amazing company.

Using app

About 1 month

Total reviews

1

Average rating

2.0

Developer Reply

Hi there, We are sorry for your experience. Our response time is usually lower than 3 hours, even during the peak season. We use intercom to follow all metrics. Our team is checking to see if there was a glitch during your claim process. Thank you for your feedback and business.

Awkward Styles Print on Demand for Shopify
Awkward Styles Print on Demand
3.5 star
28 reviews

Consistent & high quality POD fulfillment & dropshipping

Shopify App Store