B2B Order Insurance
Quality assurance for shipped orders against dispute and fraud
Rating
5.0
feedback
1
chart
#17,410
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Reviews Summary
B2B Order Insurance provides quality assurance for shipped orders against dispute and fraud. Users can keep a photo archive of all the orders shipped by their employees, offering protection against chargebacks. The app allows users to easily photograph shipments and shipping labels to build a visual library for evidence.
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Nov. 7, 2022
We used to take pictures of every order and then put them in a massive Google drive, but we no longer need to do that with this app! You must scan the barcode; it will automatically attach the customer's information to the picture in the dashboard and then upload a photo of the order; it's that simple. It will help us mitigate chargebacks and customers claiming they didn't receive an item included in their order. I highly recommend it to all businesses, especially because it's free. I don't know how the chargeback features would work if we need to use them; I will update my review accordingly.
Whoa! An unexpected review, thanks!! If you need anything added to the app just send me an email at [email protected]! Since the app was launched, Shopify settles chargebacks automatically for you but it's still nice to have photos for any customer support questions you could get. CC: https://www.shopify.com/protect
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