Backups by Goshu for Shopify

Backups by Goshu

Goshu - Shopify Backup & Restore with Instant backups

View on App Store

Rating

3.4

feedback

28

Reviews

chart

#7,665

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    7%
  • Less than a day
    7%
  • Less than a month
    18%
  • Less than a year
    50%
  • More than a year
    14%

Reviews Summary

The reviews for this Shopify App are quite mixed, with a range of ratings from 1 star to 5 stars. Positive aspects highlighted by users include the ease of use, quick setup, seamless functionality, and great customer service. Many users appreciated the automatic backup feature and the peace of mind it provided, especially in emergency situations. The support team was praised for being helpful, friendly, and prompt in their responses. On the other hand, negative reviews mentioned issues with data loss, unprofessional customer service, and difficulties in restoring backups. Some users experienced problems with the app not functioning as expected and delays in resolving issues.

Highlights

Ease of use, quick setup, seamless functionality
Great customer service, prompt responses
Automatic backup, peace of mind
Data loss, unprofessional customer service
Issues with restoring backups, delays in issue resolution

Rating Breakdown

  • 5
    64% (18 ratings)
  • 4
    18% (5 ratings)
  • 3
    4% (1 ratings)
  • 2
    4% (1 ratings)
  • 1
    11% (3 ratings)
Review RSS Feed Review RSS Feed

All reviews

1 / 5 Share

Oct. 15, 2024

not recomand app . for who wanna start a real bussins

Using app

--

Total reviews

6

Average rating

1.7

2 / 5 Share

Oct. 3, 2024

Horrible, deleted my pictures to products, was no abale to restore anything! Support is not professional but trying to be a nice when your business has no sales and all down... Sorry we can not help you as it is already late but we lost 4 hours with you let try tomorrow and tomorrow never comes

Using app

1 day

Total reviews

4

Average rating

3.5

1 / 5 Share

Oct. 1, 2024

Beware scammers, They erased a lot of my data when trying to restore, pictures mainly, i asked them to fix nothing happens, customer service is a way too unprofessional. Do not deal with this app as data will be lost and your time

Using app

6 minutes

Total reviews

1

Average rating

1.0

1 / 5 Share

Sept. 26, 2024

Worked 2 times with these team and 2 times they disappoint me to highest unprofessionalism, basically 1st time they did not back up my product and it took the a couple days for restoration they made it manually after the weekends 2nd time i tried to restore myself and asked customer service manager if this going to help to restore all my shop prices, was assured that yes, got a call from her, lost 4 hour of my time and prices are not restored yet. there chat on the app if you refresh the page is also disaapers so kind da to message them you need to open a window and keep it there... Well Shou6am improve your things brother as i loose money because of you as i rely on you app In the meantime of waiting i try to press app myself and it just stopped showing me yesterdays backups, so can not do even one by one... really bad service and coded all wrong At the end got a reply that sorry all our team is not working today, and you have to stay with you problems till next day... My shop left broken, i change a review as prommise them hope this can improve service and qulity of work

Using app

7 months

Total reviews

4

Average rating

4.0

Developer Reply

Dear AYA Sacred Wear admin & team, Thank you for your great review and for supporting us as a customer. Our team is always available to assist you with any support you may need. Thank you for choosing us, Best Regards Priya Singh Team AdNabu

5 / 5 Share

June 20, 2024

We needed the app some months ago and it worked well for what we needed. I also want to point out that the app feels comfortable and easy to understand, as well as the pricing plans. I was in contact with the support three times and everytime the response time was quick, friendly and helpful.

Using app

Almost 2 years

Total reviews

10

Average rating

4.6

Developer Reply

Dear Hendrik, First of all, many thanks for your valuable review of our app. Thanks for your kind words about our support. I really appreciate the same on behalf of the entire team. I'm glad that you are happy with the support we have provided you. If you have any suggestions or if there's anything else we can assist you with, please don't hesitate to reach out to our support team. We're here to help and ensure your continued satisfaction. We look forward to serving you and providing you with even better experiences in the future. Thank you for choosing us! Thank you, Ashwitha A. AdNabu Team.

All reviews

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