Bad Customer
Block customers, reduce chargebacks & avoid serial-refunders.
Rating
4.1
feedback
12
chart
#3,378
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
17%
-
Less than a day
8%
-
Less than a month
33%
-
Less than a year
17%
-
More than a year
17%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to notify users when a customer on the blocklist makes an order, the convenience of adding customers to a black list, and the effectiveness in detecting fraudulent customers. Users appreciate the quick response from the app developers in adding new features like search functionality. However, negative reviews highlight issues such as the app removing important customer notes, failing to block bad customers effectively, and technical issues like the app not loading properly for some users. There are also concerns about the app not accurately identifying chargeback customers.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Oct. 29, 2024
Seems to be working great. It would be nice if I could define custom attribute & value for blocklist or at least we had a phone number block list alongside email blocklist. I would like to block customer by email as well as phone number.
June 21, 2024
Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature! Thanks for adding the feature so fast!
This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!
May 22, 2024
Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!
Using app
7 minutes
Total reviews
7
Average rating
5.0
July 26, 2023
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...
May 31, 2022
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.
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