Bad Customer
Block customers, reduce chargebacks & avoid serial-refunders.
Rating
3.9
feedback
10
chart
#4,822
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
30%
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Less than a day
0%
-
Less than a month
40%
-
Less than a year
20%
-
More than a year
10%
Reviews Summary
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted by users include the effectiveness of monitoring and blocking problem customers, the convenience of being notified when a customer on the blacklist makes an order, and the quick response from the app developers to add new features like a search function. On the other hand, negative feedback revolves around issues such as the app removing important customer notes, failing to block flagged customers from ordering, and inaccuracies in identifying chargeback customers. Users also expressed frustration with the lack of response from customer support.
Highlights
Review RSS Feed
All reviews
Oct. 29, 2024
Seems to be working great. It would be nice if I could define custom attribute & value for blocklist or at least we had a phone number block list alongside email blocklist. I would like to block customer by email as well as phone number.
June 21, 2024
Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature! Thanks for adding the feature so fast!
This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!
May 22, 2024
Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!
Using app
7 minutes
Total reviews
8
Average rating
5.0
July 26, 2023
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...
May 31, 2022
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.
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