Bad Customer for Shopify

Bad Customer

Block customers, reduce chargebacks & avoid serial-refunders.

Developer
View on App Store

Rating

3.9

feedback

11

Reviews

chart

#3,472

Shopify

Reviews Over Time

App Ranking

Time spent using app

  • Less than an hour
    18%
  • Less than a day
    9%
  • Less than a month
    36%
  • Less than a year
    18%
  • More than a year
    18%

Reviews Summary

The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects include the app's ability to notify users when a customer on the blacklist makes an order, monitor problem customers from multiple databases, and provide a clever approach to fraud detection. Users appreciate the support provided by the app and its effectiveness in preventing fraudulent orders. However, negative feedback revolves around issues such as the app automatically removing customer notes, failing to block bad customers effectively, and technical issues like the app not loading properly. Some users also expressed dissatisfaction with the app's functionality, stating that it only adds flagged clients to a list without actually blocking them from ordering.

Highlights

Fraud detection and prevention
Technical issues
Customer blacklist and monitoring
Automated order tagging
Ineffective customer blocking

Rating Breakdown

  • 5
    55% (6 ratings)
  • 4
    0% (0 ratings)
  • 3
    0% (0 ratings)
  • 2
    9% (1 ratings)
  • 1
    36% (4 ratings)
Review RSS Feed Review RSS Feed

All reviews

5 / 5 Share

June 21, 2024

Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature! Thanks for adding the feature so fast!

Store

WOLFpak

Using app

Almost 3 years

Total reviews

5

Average rating

4.6

Developer Reply

This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!

5 / 5 Share

May 22, 2024

Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!

Using app

7 minutes

Total reviews

7

Average rating

5.0

1 / 5 Share

July 26, 2023

Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...

Using app

About 1 year

Total reviews

5

Average rating

3.4

1 / 5 Share

May 31, 2022

I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.

Using app

12 days

Total reviews

1

Average rating

1.0

2 / 5 Share

April 5, 2022

Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.

Using app

Over 1 year

Total reviews

15

Average rating

4.5

All reviews

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