Bad Customer
The reviews for this Shopify App are mixed, with both positive and negative feedback from users. Positive aspects highlighted include the ability to add customers to a blacklist and receive notifications when they make an order, as well as the app's effectiveness in monitoring and identifying problem customers. Users appreciate the simplicity of the app and how it has helped them prevent fraudulent activities. On the other hand, negative reviews mention issues such as the app removing important notes from customer orders, failing to block flagged clients from placing orders, and inaccuracies in identifying chargeback customers. Some users also reported technical issues with the app not loading properly.
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Would be a great app if you could search emails or addresses after you input them. Our list is long and it's a pain to have to look through the whole thing to find one customer to see why they are blocked. Please add a search feature! Thanks for adding the feature so fast!
This is a great suggestion and has now been added to the app. Take a look and let us know what you think. Thank you!
Exactly what I needed: I add a customer's email or address in the black list and I get notified by email when the customer makes an order! Great!
Remove a note from a customer's order for no reason. Idk if it was a glitch but because the app auto removed the customer's note even though they were not flagged and we ended up missing the note asking us to hold their order and ended up getting a chargeback from the customer cause we sell perishable products and the customer was not able to be there to receive their order and blamed us for not seeing their note which was removed by Bad Customer so we are now having to deal with a chargeback and probably are going to lose money on that order.... Been using it for months and haven't seen any value in it as the app also auto tags all the trigger tags even if only 1 trigger is activated which is not helpful... Its yet to identify a bad customer and prevent a person who is clearly a serial chargeback fraudster...
I used this app to help stop repeat offenders from being able to make purchases, loaded all the information required (address and zip) for every previous chargeback customer and in the 12 days it has been installed we have had 3 orders come in from previous chargeback customers go through without being tagged. Further more we have had new chargeback customers in that week and when you use this app to scan for bad customers it says this customer has no chargebacks or refunds. I can assure you this customer has $xxxx amount of money in chargebacks and 7 orders but the app reports 0. I reached out to their support 3 times and have not heard from them a single time in the 12 days.
Would be a good app if it actually blocked bad customers. All it does is email an alert which is easy to miss prior to processing the order.
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