Kodbar: Print Barcode Labels
The reviews for the Kodbar app are quite mixed, with both positive and negative feedback from users. On the positive side, many users appreciate the app's ability to generate and print barcodes efficiently. The customer service, particularly from Adriana, has been highlighted as exceptional, with users praising the team's dedication and quick responses to queries. Some users also mentioned that the app was user-friendly and helped them customize their barcodes effectively. However, on the negative side, there are significant concerns about the lack of support from the app developers, with multiple users reporting issues with the app being down for days and unanswered support requests. Some users also faced problems with duplicate barcodes and billing discrepancies, leading to frustration and disappointment. Overall, while the app has its strengths in barcode management and customer service, the lack of reliable support and technical issues have been major drawbacks for users.
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We have been using the app for quite some time. Everything was working fine until we needed support after importing new codes. Support seems no longer to exist: it is not possible to create a ticket on their ticket platform because the “product” is not recognized. Likewise, emails sent to the email address provided in the Shopify app store remained unanswered. It therefore looks to us as if the app has been abandoned. We will now switch to an alternative app.
This app is down, has been down for 3 days, and my message to support has not been answered.
Hi, We've reviewed our ticket database and haven't received any emails from you regarding this situation. We're very sorry you had that experience. Our app is working fine. We'd love to have a call with you to resolve this once and for all. Best, Kwaku
No support!!!! The app has been down and is still down during the hole day. We have been writing support to know what's going on and how long it will take before it's up running again.... but no answer!!! This app is not reliable! Our work has been stalled the hole day due to Kodbar being down.
Hi, We've reviewed our ticket database and haven't received any emails from you regarding this situation. We're very sorry you had that experience. Our app is working fine. We'd love to have a call with you to resolve this once and for all. Best, Kwaku
Kodbar saved me!! We had a messy list of UPC's and they went above and beyond to help is figure out which ones we could use and which ones we could not, it took days to resolve this and they were so kind and helpful!
Was vulnerable about my learning disability that chat was not the best support. After 3+ hours on chat we then moved to a collab request. Prior I showed them what labels I needed for to be compliant. They could not deliver. I uninstalled the app same day ( should be a trial still) they are charging me for the year.
Hi, My name is Kwaku, I'm one of Kodbar co-founders. I'm sorry to hear that you were having trouble configuring your labels with our support team. Our App was actually generating the correct label size so the issue was probably due to your browser settings on the print configuration screen. 9 times out of 10, it's either a wrong selection of paper format on this screen or a configuration issue on the same screen (ex: margin added to printed label, ...) Concerning your payment, I double checked with our team and you haven't been charged at all. If you have any doubt, you can always reach out to our support team. Best, Kwaku
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