Beacon Fraud Protection
Shopify Fraud and Chargeback Protection With Beacon
Rating
4.5
feedback
14
chart
#3,941
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
14%
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Less than a month
0%
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Less than a year
57%
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More than a year
21%
Reviews Summary
Beacon is highly praised by users for its effectiveness in preventing fraudulent transactions and its excellent customer support. Users appreciate the app's customizable features and the proactive approach of the development team in addressing concerns and continuously improving the app. The support team is responsive, helpful, and patient in assisting users with setup and any issues that may arise. However, there are some users who have faced challenges with updating the app or experienced issues with orders not being marked as fraud. Overall, Beacon is recommended for its fraud prevention capabilities and attentive customer service, with users highlighting the importance of configuring the settings correctly for optimal performance.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Sept. 27, 2024
We are extremely happy with Beacon and all of the support we have received. We highly recommend it based on not only value but the quality of the people behind it.
July 11, 2024
Fantastic app. We've been using Beacon Fraud Protection over a year and it helped our online shop from fraud orders. Support is very responsive and understand our enquires. Highly recommended!
Neo, thank you very much for your support and kind words! We are happy to hear you are enjoying the new updates to Beacon for detecting and stopping fraud for your business. Your time and business is important to us so providing all the support you need quickly via 1-1 video call meeting, email, or chat is vital to the success of our partnership. Feel free to reach out to us anytime!
June 20, 2024
In the SMS authentication control panel section, I get the message "You need to update to version 2.0 or later." How do I update the app?
Hello! Thank you for your review! We have already reached out to you by email. In order to use the SMS, you need to update your Shopify theme shop to 2.0 and not the app. We are happy to assist you on this matter. Please respond back to our email that we sent to you or email us at [email protected]. Thank you!
Dec. 15, 2023
Perfect for what we need, and the team has helped tremendously with customizing aspects and explaining things thoroughly. I am very happy with the app & support.
Thank you very much for taking some time to leave a review! We're always happy to adjust Beacon's Shopify fraud protection system to fit your business requirements! Your feedback will allow us to continue to add more functions and features to Beacon to better the detection of bad-actors that abuse Shopify's checkout! -Lizuna
April 12, 2023
Beacon has been a great help to our store in cancelling fraudulent transactions. They're very attentive and very responsive to us whenever we send them a message. They keep us updated with the new features and they never fail to address our concerns. Kudos to Jason and the team!
Thank you for leaving a review! We're happy to know our app has been aiding in fraud detection and prevention for your company. We care for your business and our success is only determined by clients that find value in our app. We're glad for the partnership! Jason
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