Beacon Fraud Protection
Shopify Fraud and Chargeback Protection With Beacon
Rating
3.8
feedback
15
chart
#4,059
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
-
Less than a day
13%
-
Less than a month
0%
-
Less than a year
60%
-
More than a year
20%
Reviews Summary
The reviews for the Beacon app on Shopify are overwhelmingly positive, with users praising its effectiveness in preventing fraudulent transactions and the excellent customer support provided by the team. Customers appreciate the app's features such as SMS and phone verification, fraud detection tools, and the ability to customize settings to suit their needs. The support team is highlighted for being responsive, helpful, and proactive in addressing any issues or questions users may have. However, there are a few negative reviews mentioning difficulties in contacting the admin or issues with updating the app, as well as a case where a fraudulent order was not flagged.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
Dec. 29, 2024
Can't contact admin
Hi! You can contact us directly at [email protected] or you can click on "Get support" within the Shopify app page ! I've also contacted you by email as well. How can I help you?
Sept. 27, 2024
We are extremely happy with Beacon and all of the support we have received. We highly recommend it based on not only value but the quality of the people behind it.
We really appreciate your honest review and it's wonderful knowing that Beacon fraud protection app is supporting and protecting your business's finances. We deeply care for customer like you and we will continue to support you for any fraud related issue you are having.
July 11, 2024
Fantastic app. We've been using Beacon Fraud Protection over a year and it helped our online shop from fraud orders. Support is very responsive and understand our enquires. Highly recommended!
Neo, thank you very much for your support and kind words! We are happy to hear you are enjoying the new updates to Beacon for detecting and stopping fraud for your business. Your time and business is important to us so providing all the support you need quickly via 1-1 video call meeting, email, or chat is vital to the success of our partnership. Feel free to reach out to us anytime!
June 20, 2024
In the SMS authentication control panel section, I get the message "You need to update to version 2.0 or later." How do I update the app?
Hello! Thank you for your review! We have already reached out to you by email. In order to use the SMS, you need to update your Shopify theme shop to 2.0 and not the app. We are happy to assist you on this matter. Please respond back to our email that we sent to you or email us at [email protected]. Thank you!
Dec. 15, 2023
Perfect for what we need, and the team has helped tremendously with customizing aspects and explaining things thoroughly. I am very happy with the app & support.
Thank you very much for taking some time to leave a review! We're always happy to adjust Beacon's Shopify fraud protection system to fit your business requirements! Your feedback will allow us to continue to add more functions and features to Beacon to better the detection of bad-actors that abuse Shopify's checkout! -Lizuna
Sign up to receive AppNavigator updates
Find out when we add keyword-monitoring, review RSS feeds and more