Beacon Fraud Prevention
Shopify Fraud and Chargeback Protection With Beacon
Rating
4.7
feedback
11
chart
#3,604
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
0%
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Less than a day
18%
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Less than a month
0%
-
Less than a year
64%
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More than a year
18%
Reviews Summary
The Beacon app has received overwhelmingly positive reviews from ecommerce merchants. Users praise the exceptional customer service provided by the team, with quick and intelligent responses to support requests. The app is highly recommended for its effectiveness in preventing fraudulent transactions and the level of customization it offers. Users appreciate the continuous updates and new features being developed by the team. However, there are some concerns raised about the need for clearer instructions on updating the app and occasional instances where fraudulent orders were not detected.
Highlights
Review RSS Feed
All reviews
March 14, 2025
Great app and beyond exceptional customer service. I get immediate and INTELLIGENT responses to any support request. Thanks Beacon (and Jason!) you are protecting our store. It's much appreciated.
Thank you so much for taking important time out of your day to leave a review on our app! We're always happy to provide all the support you need now and well into the future! Thank you again for your support! It really means a lot to us to continue to build and develop Beacon to be the best at handling any fraud issues that arises.
Sept. 27, 2024
We are extremely happy with Beacon and all of the support we have received. We highly recommend it based on not only value but the quality of the people behind it.
We really appreciate your honest review and it's wonderful knowing that Beacon fraud protection app is supporting and protecting your business's finances. We deeply care for customer like you and we will continue to support you for any fraud related issue you are having.
July 11, 2024
Fantastic app. We've been using Beacon Fraud Protection over a year and it helped our online shop from fraud orders. Support is very responsive and understand our enquires. Highly recommended!
Neo, thank you very much for your support and kind words! We are happy to hear you are enjoying the new updates to Beacon for detecting and stopping fraud for your business. Your time and business is important to us so providing all the support you need quickly via 1-1 video call meeting, email, or chat is vital to the success of our partnership. Feel free to reach out to us anytime!
June 20, 2024
In the SMS authentication control panel section, I get the message "You need to update to version 2.0 or later." How do I update the app?
Hello! Thank you for your review! We have already reached out to you by email. In order to use the SMS, you need to update your Shopify theme shop to 2.0 and not the app. We are happy to assist you on this matter. Please respond back to our email that we sent to you or email us at [email protected]. Thank you!
Dec. 15, 2023
Perfect for what we need, and the team has helped tremendously with customizing aspects and explaining things thoroughly. I am very happy with the app & support.
Thank you very much for taking some time to leave a review! We're always happy to adjust Beacon's Shopify fraud protection system to fit your business requirements! Your feedback will allow us to continue to add more functions and features to Beacon to better the detection of bad-actors that abuse Shopify's checkout! -Lizuna
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