Beacon Fraud Protection
Shopify Fraud and Chargeback Protection With Beacon
Rating
4.2
feedback
12
chart
#3,226
Reviews Over Time
App Ranking
Time spent using app
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Less than an hour
0%
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Less than a day
8%
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Less than a month
0%
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Less than a year
58%
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More than a year
25%
Reviews Summary
The Beacon app has received overwhelmingly positive reviews from users. Customers appreciate the app's effectiveness in preventing fraudulent transactions and its customizable features that provide control over order acceptance. The customer support team is highly praised for being attentive, responsive, and helpful in customizing the app for individual store needs. Users also highlight the continuous improvement of the app and the team's receptiveness to feedback for enhancing functionality. However, there is one negative review mentioning an issue with a fraudulent order not being flagged, leading to a chargeback.
Highlights
Rating Breakdown
Review RSS Feed
All reviews
June 20, 2024
In the SMS authentication control panel section, I get the message "You need to update to version 2.0 or later." How do I update the app?
Hello! Thank you for your review! We have already reached out to you by email. In order to use the SMS, you need to update your Shopify theme shop to 2.0 and not the app. We are happy to assist you on this matter. Please respond back to our email that we sent to you. Thank you!
Dec. 15, 2023
Perfect for what we need, and the team has helped tremendously with customizing aspects and explaining things thoroughly. I am very happy with the app & support.
Thank you very much for taking some time to leave a review! We're always happy to adjust Beacon's Shopify fraud protection system to fit your business requirements! Your feedback will allow us to continue to add more functions and features to Beacon to better the detection of bad-actors that abuse Shopify's checkout! -Lizuna
April 12, 2023
Beacon has been a great help to our store in cancelling fraudulent transactions. They're very attentive and very responsive to us whenever we send them a message. They keep us updated with the new features and they never fail to address our concerns. Kudos to Jason and the team!
Thank you for leaving a review! We're happy to know our app has been aiding in fraud detection and prevention for your company. We care for your business and our success is only determined by clients that find value in our app. We're glad for the partnership! Jason
July 19, 2022
Awesome app! We've had quite a bit of fraud over the years due to the type of products we sell and have used various apps but this is by far the best we've used! It gives you so much control over so many variables to accept orders or not. Even better is the customer service, they'll help you get things set up and customized for your store. Also so far it seems like they're actively working on new features in the background.
Really appreciate the feedback, Dee! We're happy to hear that Beacon has added valuable protection to help you prevent fraud orders. Your support means that we will continue to develop Beacon into the most customizable fraud prevention platform for Shopify businesses. Jason
May 13, 2022
We started using Beacon to help us police promo code abusers. We were seeing that people kept taking intro deals using new email addresses to continually purchase first-time starter packs. For this problem in particular it took a little time for Beacon to get enough data into their system, but it's really working well now. The most important thing I would highlight is that they are very receptive to feedback finetuning their app to help you get what you need.
Thank you so much for taking the time to review our app! We're happy to know that Bacon has become an integral part of the order processing to help you detect for any suspicious activities for promotional abuse fraud. We look forward to working with you to further improve Beacon's functionality and add more tailored customizations and automations. Jason
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