Beacon Fraud Prevention
Overall, the reviews are strongly positive. Most merchants praise the app for helping reduce fraud, prevent chargebacks, and block bad actors or promo-code abuse. Users repeatedly mention that it is powerful, reliable, easy to set up, and flexible enough to fit different store needs. A major highlight is the support team: reviewers consistently describe the developers as responsive, helpful, intelligent, and willing to investigate issues quickly, explain settings thoroughly, and even ship feature improvements based on feedback. Several merchants also appreciate that the app continues to improve over time with new features and customization support. The main negatives are limited but important. A few users mention setup or configuration challenges, including needing the right settings for the app to work as expected. One reviewer noted a language limitation, wishing for support beyond English and Japanese, and another had trouble understanding how to update to a newer version. There is also one very negative review claiming the app failed to flag a fraudulent order, showing that while the app is effective for many merchants, it may not catch every case. Overall, the sentiment is overwhelmingly favorable, with the strongest praise centered on fraud prevention and exceptional customer support, while the main concerns relate to configuration, language support, and occasional effectiveness gaps.
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That have been great to work with!
Excellent communication and responsiveness from the developers! I ran into an issue with one of Beacon’s features and spoke with Jason, who was incredibly quick to not only investigate the issue, but also bring a potential feature improvement to his team. Feedback like this can often go unnoticed, but that certainly wasn’t the case here. Within just a few days, the feature was updated to better support our company’s workflow. It’s great to see a development team that genuinely listens to its users and acts on their feedback. Thank you Jason and all those who worked on the update!
It's great hearing from you! We take every suggestion seriously and are always excited to roll out updates that make the app better for everyone. Thanks again for being such an awesome partner on this journey!
Installed the app less than a week ago, settings interface ok. After an initial support meeting issue, Beacon rectified and we rescheduled! Otherwise, I wish it supports more than english and japanese, as I need french support but will try to workaround by hardcoding french in the UI.
Hi Amr. I apologize for missing the meeting as there was a scheduling conflict where we forgot to block off our schedule for Sunday due to a major Holiday weekend. I have already reached out to you again to help you get SMS setup correctly! Also, thank you for the feedback on wanting to add a native "French" language.
This app has been absolutely critical for weeding out bad actors. The support is excellent. Easy to set up, powerful enough to grow with you. Saved us from spending needless time and funds to fight fraud.
Thank you so much for taking the time to leave us a review! We are thrilled to hear that our Shopify fraud prevention app has been protecting your revenue and supporting your store’s growth over the past two years. Delivering reliable fraud prevention system alongside dedicated customer support remains our top priority, and we look forward to continuing our partnership for years to come!
Beacon is very powerful and reliable. Client support is immediate and amazing. the best, do not hesitate to use.
Thank you so much for the wonderful feedback! We are thrilled to hear that we’ve provided the support you need. Your success is our priority, and our team is always here to assist you via phone, email, or chat. We truly value your business and look forward to supporting your continued growth!
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