Beacon Fraud Prevention
The reviews for the Beacon app are mostly positive, with users praising its effectiveness in detecting and preventing fraudulent transactions. Many users appreciate the excellent customer support provided by the app team, noting their responsiveness and willingness to help with customization and setup. Users also highlight the app's user-friendly interface and its ability to grow with the store's needs. However, there are a few negative comments regarding issues with scheduled meetings for assistance and language support limitations. Some users also mentioned difficulties with updating the app and instances where fraudulent transactions were not flagged.
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Installed the app less than a week ago, settings interface ok. After an initial support meeting issue, Beacon rectified and we rescheduled! Otherwise, I wish it supports more than english and japanese, as I need french support but will try to workaround by hardcoding french in the UI.
Hi Amr. I apologize for missing the meeting as there was a scheduling conflict where we forgot to block off our schedule for Sunday due to a major Holiday weekend. I have already reached out to you again to help you get SMS setup correctly! Also, thank you for the feedback on wanting to add a native "French" language.
This app has been absolutely critical for weeding out bad actors. The support is excellent. Easy to set up, powerful enough to grow with you. Saved us from spending needless time and funds to fight fraud.
Thank you so much for taking the time to leave us a review! We are thrilled to hear that our Shopify fraud prevention app has been protecting your revenue and supporting your store’s growth over the past two years. Delivering reliable fraud prevention system alongside dedicated customer support remains our top priority, and we look forward to continuing our partnership for years to come!
Beacon is very powerful and reliable. Client support is immediate and amazing. the best, do not hesitate to use.
Thank you so much for the wonderful feedback! We are thrilled to hear that we’ve provided the support you need. Your success is our priority, and our team is always here to assist you via phone, email, or chat. We truly value your business and look forward to supporting your continued growth!
Great app and beyond exceptional customer service. I get immediate and INTELLIGENT responses to any support request. Thanks Beacon (and Jason!) you are protecting our store. It's much appreciated.
Thank you so much for taking important time out of your day to leave a review on our app! We're always happy to provide all the support you need now and well into the future! Thank you again for your support! It really means a lot to us to continue to build and develop Beacon to be the best at handling any fraud issues that arises.
We are extremely happy with Beacon and all of the support we have received. We highly recommend it based on not only value but the quality of the people behind it.
We really appreciate your honest review and it's wonderful knowing that Beacon fraud protection app is supporting and protecting your business's finances. We deeply care for customer like you and we will continue to support you for any fraud related issue you are having.
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