InterCyprus review for Beae Landing Page Builder
March 12, 2024
Just lost my money to an app that would not work and was freezing my website. Good in theory but could not do what it was meant to do especially as regards to translating the page content in co-operation with my translation app.
Dear InterCyprus, I am Cass from Beae. I hope this message finds you well. First and foremost, we are truly grateful for your unwavering support and the glowing 5-star review you previously gave our product, highlighting the excellence of our Support team. It has been our honor and pleasure to serve you, and your satisfaction remains our utmost priority. However, we understand that recent issues encountered with translation feature prompted you to adjust your review. For the inconvenience this has caused, we extend our deepest apologies. When you use the Beae App, the content you add stays within Beae and won't show up in the Shopify Admin content area. This limitation is due to Shopify's operational mechanisms, which are beyond our control. Consequently, you won't be able to view the content within your Shopify Admin page. Despite this, our translation app remains functional and is fully capable of translating all the pages you have created within Beae. We acknowledge the inconvenience caused by the translation not functioning as expected. Please rest assured that our technical team has been informed of the issue and is actively working towards a swift resolution. To provide you with the best possible support, we are offering you personalized assistance that includes page-building support and help with any issues related to the translation app. We have also sent follow-up emails to keep you updated in more detail. Please check them at your earliest convenience to allow us to continue assisting you with Beae. Your feedback is invaluable to us. It drives our commitment to continuous improvement and development. Sincerely, Cass | Customer Success Team
