Squadafum review for Beae Landing Page Builder
May 3, 2024
O sistema tem alguns bugs, de salvamento e exibição de background, vs vezes você salva um trabalho em andamento e ele não salva, se deixar muito tempo sem salvar o sistema perde tudo, a dinamica de configuração de designe é muito ruim, as configurações de algumas coisas obirgaroriamente devem ser feitas em descktop e também em mobile senão, não funcionam corretamente, mas a pior parte de tudo , foi o atendimento feito pela Dominique, que mesmo eu mostrando os erros no meu dispositivo, ficou dizendo que o sistema não tem problemas. Utilizo diversos sistema e existe problemas de todos os lados, inclusive erros meus, mas ser tratado desta forma não é legal.
Dear Squadafum, This is Cass Harper, Customer Support Manager at Beae. First and foremost, I want to extend my sincerest apologies for the inconvenience you have encountered while using our platform and for the support that did not meet your expectations recently. Clearly, we have not achieved the high standards of service quality and effectiveness that you rightly expect from us. We are continuously striving to improve our product and sometimes, unforeseen glitches occur during development. We are extremely grateful for your valuable feedback on the issues you have experienced, which helps us quickly resolve them and enhance the quality of our product. We are fully aware of the technical issues you have pointed out related to saving functions and design settings across different devices. Our team has been actively investigating and addressing these issues to improve your experience. Regarding your interaction with our support team, specifically with Dominique, I apologize for the inconvenience. Dominique has made efforts to find a solution, but due to a lack of full understanding of the new version, her response may not have been adequate. We are reviewing our training processes to ensure that all team members are well-equipped to handle such urgent concerns. As a manager, I am truly sorry that I was not available to oversee your support on that day. Please allow us the opportunity to make amends and improve. We value each piece of feedback as it continually helps us to improve. I hope you will give us a chance to restore your faith in our service. Rest assured that I and my team will always be ready to assist you, and we consider our success tied directly to your success with Beae. Thank you for your understanding and patience. We are committed to providing you with a better experience in the future. Sincerely, Cass Harper | Customer Support Manager
